My Toshiba Satellite A26-S307 does not show my COM port on device manager. I am running Windows XP Home Edition. Is there a fix for this or do I need to replace the port? The green light on the port is on and the yellow light is blinking.
Computer OS: Windows XP
Restore System and Device Manager
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.Are you referring to the network port, where the Ethernet cable plugs in? If so, please click the + next to Network Adapters (in Device Manager). What is listed there?
Yes, only the LPT printer port is shown
OK the network port is actually listed under Network Adapters, not the ports section, like this:If you see your Ethernet adapter under Network Adapters, then it is most likely working correctly. If that is the case please tell me exactly what problem you are experiencing.
Under the Network adaptors the following are listed: Atheros AR5001X Mini PCI Wireless Network Adaptor and Realtek RTL8139/810x Family Fast Ethernet NIC. Under Ports (COM &LPT) only ECP Printer Port (LPT1) is listed. I cannot connect to the internet either wirelessly or through hooking the computer up directly to the modem but the modem and all other computers work fine.
Thank you for clarifying. Both your wireless card and your wired network card are showing correctly, so this probably isn't a hardware issue. Did this issue just start?
I haven't used the subject computer in about a year and I have been trying to use it in my home and also in another person's home and it won't work in either.
OK the first thing I want you to try is simple reset of the networking infrastructure. Is the computer in question using Windows XP, Vista, or Windows 7?
OK great, please try the following for me and then let me know if you can connect while wired:
Okay, I've rebooted, now what?
Can you see if you can connect to the Internet with that computer now, using a cable?
I just tried to connect wirelessly and I get the message: Windows is unable to connect to the selected network. The network may no longer be in range. Please refesh the list of available networkds and try to connect again.
However, I know the network is in range as i am using it right now to communicate with you! I will try now to connect with the cable.
OK let me know what happens with the cable. I will await your response!
Okay. I was able to connect to the internet using the cable
OK great we are getting there. Let's get the wireless fixed now. Here is what I want you to do:
If that doesn't work, tell me exactly where you get stuck. For instance does the computer see the network and then not let you join it, or does it not even see the network after you remove it?
Okay. It tries to connect and says detecting network type and then I get the same message as before "Windows is unable to connect to the selected network. The network may no long be in range. Please refesh the list of available networks and try to connect again."
OK I know this will seem counterintuitive but the next thing we need to try is power cycling the router. There may be a communication issue that is only affecting this particular computer and the router. Please do the following:
You should not lose your connection to me but if you do please come back to www.justanswer.com and click on My Stuff -> My Questions to get back to me.
I get the same message - unable to connect through the wireless network
OK has anything changed recently on the laptop? Any new software added, etc?
No, but like I said, I haven't used it for over a year. Is it possible i need to download windows updates first?
That is exactly what I was thinking actually. Now that you have Internet through the cable, let's check to see if there is a hardware update for the wireless card. Click Start -> All Programs -> Windows Update.Go through the update process, but pay special attention to the hardware updates. You can view the hardware updates by clicking the Custom button and then looking to the left of the screen when the initial scan is done. Click on the hardware link and see if there is an update for the wireless card. Even if there isn't, then run the other Windows Updates and see if it makes a difference. Thanks!Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Okay, I will do all that and if I have any follow up questions, I will let you know. BTW - I also have a 2005 Dell system that suddenly won't boot up and I get the error code: NDLTR missing. Is that something you can help me with? If so, I will bring the system home and contact you again through this laptop. I'm not sure I have any of the discs that go with the system though. I think I do have a recovery disc but I don't want to lose some accounting files on the system.
I can absolutely help with that. Make sure you do have the Dell WIndows XP cd with you and it should be an easy process. If you don't have that disk, go to www.restoredisks.com and order a copy for your Dell (usually about $20). Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!