Hiya, My name is XXXXX XXXXX X'XX been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.
Could you tell me what is after the @ symbol of the mail address in question?
our domain name is "keiterlaw.com"
And this also appears after the @ symbol in your email address?
yes, to the right of @
Ok thankyou, Im going to take just a moment to look into your domain
JEFFREY A KEITER ATTY AT LAW 226 W CHOCOLATE AVE HERSHEY, PA 17033 US Domain Name: KEITERLAW.COM Administrative Contact, Technical Contact: JEFFREY A KEITER ATTY AT LAW
the domain is managed by Network Solutions, but that is not the service provider for email
Oh, how did they get involved?
Absolutely no idea how exactly, somebody has changed it over
How do I contact them to ask email questions?
I am still looking for you :-)
I am certain that they must be in control of your email as well which is in association to the website hosted by them. I will get you contact details now
Ok email support through Network Solutions phone support directly to email support is 1-888-793-7657
Here is more information for you.
So, even though Network Solutions said they don't handle my email, this other server does?
Its extremely hard to tell, usually the email with the given extension of your website is handled through the website provider ie Network Solutions. Somebody in relation to your business needs to know which company to contact regarding your email. There are thousands of companies that are capable of hosting this email with that extension. I will try my very best to get you information on the servers and dig deeper.
Also if you go into outlook and look at your email account settings you will be able to view where the email sends and receives from which would help also to determine who to contact.
Thanks. This is really bizarre since we don't get any bill from anyone regarding email per se. Verizon asked us to consent to having Google apps at Verizon handle our email, but I can find nothing and can't get a live person to ask a question to.
Ok have found something out
the 2 servers mentioned OTHERGUY.GTE.NET for example are verizon hosting domains
I called Verizon and they said we are not even in their records for email, internet, etc.!!
OrgName: Verizon Online LLC OrgId: VRIS Address: 22001 Loudoun County Parkway City: Ashburn StateProv: VA PostalCode: 20147 Country: US RegDate: Updated: 2010-08-17 Ref: http://whois.arin.net/rest/org/VRIS OrgTechHandle: ZV20-ARIN OrgTechName: Verizon Internet Services OrgTechPhone: (NNN) NNN-NNNNOrgTechEmail: [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] OrgTechRef: http://whois.arin.net/rest/poc/ZV20-ARIN OrgAbuseHandle: VISAB-ARIN OrgAbuseName: VIS Abuse OrgAbusePhone: +1-214-513-6711 OrgAbuseEmail: [IMAGE][SRC][/SRC][ALT][/ALT][WIDTH]100[/WIDTH][HEIGHT]100[/HEIGHT][STYLE][/STYLE][/IMAGE] OrgAbuseRef: http://whois.arin.net/rest/poc/VISAB-ARIN
This is the info that comes up on the OTHERGUY.GTE.NET server information
So, you're suggesting that I call the 800 number?
Try to call this number for me in regards XXXXX XXXXX support
See how far you are able to get
They are listed under your site so they MUST know something to help you
OK. Do you want me to sign off or will you wait? Just clarify
Whatever is better for you, you can save this to your favorites and return later or I can wait with no problem at all
If this call fails we may want to dig into your outlook to see where it is getting your email from via the settings
I'll give them a call as long as I can get back to you,
Your welcome :-)
Yes easily, just save this page to your favorites and that will ensure you can get back to me
Ill keep this open as well for a time in case you need me