My Acer Aspire 3500 is running painfully slow. I use Norton 360 and displaying Norton Tasks show that the CPU is busy with greater than 90% qtzgacer.How can I switch off this process? or deletete it?To restore my PC to something useful
Computer OS: Windows XP
Norton shows CPU >90% busy with qtzgacer
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.QtZgAcer.exe is related to Acer Launch Manager utility, installed on Acer systems. You can try the following steps firstA Click Start-> Run, type msconfig and press Enter to open System Configuration utility. Click Startup tabIn the list of programs, find any entry named Acer Launch Manager (or Launch Manager). If found, uncheck the checkbox next to itClick Services tab and click the checkbox "Hide all Microsoft Services". Then look for any service named Launch Manager. If found, uncheck the checkbox next to itClick Apply and Close and restart computerB If it does not help and the system appear to run slow then use the following steps next1 Click Start-> Run 2 Type msconfig and press Enter to open System Configuration utility3 Click on the Startup tab 4 Click Disable All5 Click Services tab6 Click the checkbox Hide All Microsoft Services (this is very important, make sure to click the checkbox )7 Click Disable All8 Click Apply and Close 9 Restart the computer. 10 When it starts again, if you will get a notification about using the system configuration utility, click the checkbox for "Do not show this meessage again......", click OkIf the system performs better now, the next step will be to re-enable one startup program at a time and test the system.C Another option will be to scan the system with Antimalware from Malwarebyte's. Though you already have Norton antivirus software installed, it may fail to detect certain types of malware infections. Antimalware can detect and remove most of the infections. To download and install Antimalware, use these steps:1 Use the following link to download Malwarebyte's Antimalware (do not purchase anything)http://tinyurl.com/ccvsnv2 Click Download Now3 Select the option to Save the file4 Make sure that you are downloading the correct program. The name of the downloaded file will be "mbam-setup-22.214.171.1240.exe"5 Once downloaded, install it. If prompted to start trial, click Decline6 Select Perform quick scan and click Scan7 It may take some time to complete the scan. If it finds any infections, click Show Results and click Remove infections.Let me know results. I will list additional options/steps if requiredThanksRemember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
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