Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Note: Please press CTRL+D on your keyboard to save this page as a favorite/bookmark or return through your email links if you setup your email address with Justanswer. The steps below will cause you to lose connection with our chat for a couple of minutes.

Please click on Start then type in MSCONFIG then press enter

Click on the Startup tab and disable all

Click APPLY then OK

You will be prompted for a restart. Restart your computer. The reboot time and load should be quicker.

Once you reboot your computer please do this:

1. Exit all programs, including Internet Explorer (Including our chat)

click Start

Type the following command in the Start Search box, and then press ENTER:

inetcpl.cpl

The Internet Options dialog box appears.

1. Click the Advanced tab.
2. Under Reset Internet Explorer settings, click Reset. Then click Reset again.
3. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
4. Start Internet Explorer again.

After that is complete please run a virus scan:

, please download/run Malware Bytes. You can download it here ---> http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html

After it is downloaded/installed then run a FULL scan. Once it is completed, removed any viruses and restart your computer. (When prompted DO NOT start the trial, again DO NOT start the trial otherwise it will ask for you to pay at the end of the scan)