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prfpcdoctor
prfpcdoctor, Information Systems Manager
Category: Computer
Satisfied Customers: 378
Experience:  I am a technical leader for a large manufacturing company. MCP, CCA. CCNA , CNA.
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error 4111

Resolved Question:

error 4111
Submitted: 4 years ago.
Category: Computer
Expert:  prfpcdoctor replied 4 years ago.

prfpcdoctor : More information? Program getting the error what your doing? When is it appearing? Etc etc
Customer:

Rosetta Stone

Customer:

After completing a subsection the error message appears

prfpcdoctor : Ok what antivirus have you installed when did this issue start occuring has it ever worked?
Customer:

McAfee Total Protection

Customer:

This is the first time today. I'm in the beginning of Level 4.

Customer:

No problems with the previous levels

prfpcdoctor : Ok has anything changed on your machine?
Customer:

No

prfpcdoctor : Ok can you turn your mcafee protection off then try again
prfpcdoctor : If that works you just need to allow the program for Rosetta stone to the allowed list for mcafee.
prfpcdoctor : You can find out how to do that below:
Customer:

Unfortunately it didn't work

prfpcdoctor : Ok does level 3 still work?
Customer:

yes

prfpcdoctor : Ok can you try reinstalling the program ad see if that resolves the issue.
Customer:

That will take a while

prfpcdoctor : Ok no problems just come back to me and let me know. If that works please click accept or rate my answer many thanks.
Customer:

there is something on their website about addobe on their website about opting out of the security system

Customer:

particularly swf files

prfpcdoctor : Well you can look at the flash files but because you can do the previous levels I think it will be less likely plus you have already turned off the total protection and the issue still exists. You can update your flash by going to http://get.adobe.com/flash to see if that resolves the issue.
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