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My computer is full I want to restore to factory settings

Customer Question

Optional Information:
Computer OS: Windows 7
Browser: Other

Already Tried:
Everything

Submitted: 372 days and 17 hours ago.

Category: Computer

Value: AU$35

Status: CLOSED

Expert: S H E F I N replied372 days and 17 hours ago.

S H E F I N :

Hello, and welcome to Justanswer. My name is XXXXXX XXX I will be happy to assist you.

S H E F I N :

Please let me know when you are ready.

Customer :

S H E F I N :

May I know the make and model of your computer?

Customer :

S H E F I N :

I apologize that I cannot see your respoinses.

Customer :

Assus Notebook previously had Vista and then changed to windows 7

S H E F I N :

Are you trying to restore it to Vista?

Customer :

S H E F I N :

Are you trying to restore it to Vista?

Customer :

No ....Staying with windows

S H E F I N :

Do you have Windows 7 disc with you?

Customer :

Yes

S H E F I N :

Are you trying to format the computer and start from the beginning by deleting all the data in your computer?

Customer :

yes

S H E F I N :

Alright.

S H E F I N :

Are you chatting with the same computer?

Customer :

yes

S H E F I N :

Alright.

S H E F I N :

I will provide you a link with screen shots and instructions. it will help you install Windows 7.

S H E F I N :

http://www.door2windows.com/how-to-install-windows-7/

Customer :

Thank you

S H E F I N :

However, in order to boot from the disc, you have to change first boot device as CD/DVD drive in BIOS.

Customer :

BIOS?

S H E F I N :

Yes.

S H E F I N :

After inserting the disc, restart the computer and check if you are getting the option Press any key to boot from the disc.

S H E F I N :

If no, restart the computer and repeatedly press F10 key and select CD/DVD drive as boot device.

S H E F I N :

You may refer the following site too, n order to windows 7.

S H E F I N :

http://stuff.seans.com/2008/11/07/windows-7-install-screenshots/

S H E F I N :

If you have any questions, please let me know.

S H E F I N :

Add this page to your Favorites/Bookmarks first, so as to get back to me anytime.

Customer :

Thks I'll have a go

S H E F I N :

If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid.

Expert: S H E F I N replied372 days and 17 hours ago.

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Expert: S H E F I N replied372 days and 17 hours ago.

Hi,

I apologize that the chat got disconnected. However, I can assist you further in Question and Answer mode.

If the issue resolved or the response was helpful, please click ACCEPT, so that I can get paid.

Thank you.

S H E F I N

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

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