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getting windows installer errors, cant get windows updates

 
QCIHDTM's Avatar
  • Answered by:QCIHDTM
  • Escalation Engineer
  • Positive Feedback: 95.5 %
  • Accepted Answers: 416
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Customer Question

getting windows installer errors, can't get windows updates or java updates,,did I delete the installer somehow?

 

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
typed services.msc from the run box, to maybe enable windows installer,,but i don't see it there.

Submitted: 338 days and 22 hours ago.
Category: Computer
Value: $38
Status: CLOSED

Accepted Answer

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Expert:  QCIHDTM replied 338 days and 22 hours ago.


QCIHDTM :

hi

I can helpo you with this

Customer :

that would be great,,i'm not that good at this stuff,,i'm sure i did something i shouldn't have.

QCIHDTM :

would it be ok if I connected to your computer remotely?

Customer :

sure

QCIHDTM :

ok

please run teamviewer from here: http://tinyurl.com/6z3yrru

QCIHDTM :

once it runs, leave the blue window open and please provide me with the ID and password XXXX the tool displays

Customer :

id-627 772 282

pw-6714

QCIHDTM :

ok

I am in

QCIHDTM :

please show me the error

QCIHDTM :

ok

I'll start checking...I'll be controlling

Customer :

i have windows updates that wont install,,just thought it was faster to show that error using java

QCIHDTM :

I'll reboot it from here.....need to make sure the unregister/register kicked in

QCIHDTM :

sfc takes a while....

QCIHDTM :

seen it :)

QCIHDTM :

I'll look up a couple things and will be back

Customer :

ok

QCIHDTM :

will reboot again....

QCIHDTM :

ok...so it's working now :)

QCIHDTM :

you had somehow uninstalled the windows installer

Customer :

thats great,,,i seen that installer listed in there

QCIHDTM :

yup

QCIHDTM :

sometimes being listed does not mean it is actually active...

QCIHDTM :

now that the updates are going through...that proves it is really working now :)

Customer :

i read about that merge stuff you did,,but they said dont mess it up, or really bad things will happen,,so i left it alone,,,thank you so much

QCIHDTM :

yeah...the registry can be tricky...

QCIHDTM :

it's a very sensible thing..

QCIHDTM :

now, truth to be told..

worst case scenario if you break it... you have to reinstall the operating system...

QCIHDTM :

so no big deal...just a waste of time :)

Customer :

one last ?--can that pc mechanic be doing anything it shouldnt,,its always fixing registry errors,,not sure if its doing the right thing

QCIHDTM :

most of the time, those tools work fine...ocasionally they make matters worst....but for day to day use they are generally more helpful than not...

QCIHDTM :

I gotta run...I have a very late night hockey game to play! :)

QCIHDTM :


I am glad to have helped....

If you are happy with my work, please click the GREEN ACCEPT button....


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Thanks again! :)

Customer :

Expert TypeEscalation Engineer
Category: Computer
Pos. Feedback: 95.5 %
Accepts: 416
Answered: 5/13/2012

Experience: MCSE all, A+, Security+, Networking+, Windows Internals

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