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My Internet Explorer 8 is non functioning properly. (I am

 

Customer Question

My Internet Explorer 8 is non functioning properly. (I am runing Windos XP) My Internet explorer browser pops up frquently (when I do not want it), and when I try to solve the problem, I fing the whole row of settings File Edit View Security etc. is missing, and I don't know what to do. I have tried Microst Support, but their recommendations do not seem to work on this computer. Can you help me?

 

Optional Information:
Computer OS: Windows XP
Browser: IE

Already Tried:
I havew tried many time to follow the relevant recomendations in Microsoft Support, but I was always unsuccessful.

Submitted: 368 days and 5 hours ago.
Category: Computer
Value: $38
Status: CLOSED

Accepted Answer

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Expert:  Thomas replied 368 days and 5 hours ago.


Thomas :

welcome to justanswer

Customer :

HI!

Thomas :

If your menu bar is missing in Internet Explorer, try to ativate it by right-clicking on the top bar of your Internet Explorer and checking "Menu Bar"

Customer :

When I just clicked on the top bar, I did not see "Menu Bar"--I saw only Restore Minimize and Close

Thomas :

You should perform a System Restore to a date when IE was still working properly and then check your system for malware by using Malwarebytes Anti-Malware

Customer :

I have already done both of those things.

Customer :

Do you know of way that I can reinstall Explorer 8. When I have tried, the installion process stops.

Thomas :

Go to Control Panel and then use "Add / Remove Programs" to uninstall Internet Explorer 8

Thomas :

This may only work if an additional browser is installed

Customer :

I am very sorry ,Thomas< but I have had more than oine person tell me that I must NEVER tyr to unistall Explorer 8. Can all of them be wrong?

Thomas :

If you uninstall IE 8, you should be getting IE 7 automatically

Thomas :

Then reinstall IE 8

Customer :

OK Thomas, I don't really know if I have enough courage to follow your last piece of advice, but we'll let it go at that. Thanks for your advice

Thomas :

you're welcome

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 84.1 %
Accepts: 664
Answered: 5/12/2012

Experience: Working as IT Support Specialist. Focus on: Networks, Hardware & Accessories, OS, Multimedia

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