I cannot launch Microsoft Excel, Word, or Outlook. I am unable to repair any of the above or the Click to Start program. When I attempt launch I get a timeout. I have attempted repair or change and I get the click to start failure messgage. I have also attempted to restore. This occured yesterday shortly after a Windows 7 update.
Computer OS: Windows 7
Everything but reinstalling, and I cannot locate my 2010 installation disk
Hello, Welcome to JustAnswer! My name is XXX. XX is my pleasure to work with you to solve your problems.
Let me know when you are ready
Apologies; just chilling out - may we begin
Just a heads up. The computer I am discussing with you is at my office. I am home.
Are you available to chat at this time?
you tried system restore
Yes, several times...
do you recall the full error message?
May I inquire as to your location?
Office click to start failed
There never was a full on error message - just no activity...
I am in US
I am checking
It is only office 2010 programs - the rest of the software is running just fine. Again No outlook, no word, and no excell
I was hoping to download from Micrsoft - reinstall if necessary, but I really hate to purchase again
I see. hold a moment,
I have inspected the registry based upon some other solutions and it appears to be intact.
Can you give a try to install office 2010 service pack 1?
click link below
after download and install, see if the problem is solved
I will attempt to copy and save the lin and try it in the morning when I get to work. Thank you.
Will I be able to connect up with you sometime tomorrow - Saturday
bookmark this page
and drop a message and keep me updated
Hope it works
Thank you - until tomorrow
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