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I cannot print PDF files. Error report: "Adobe Air Application

Answered by:neelimark
Computer Support Specialist
Positive Feedback: 92.4 %
Accepted Answers: 229

in Computer

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Customer Question

I cannot print PDF files. Error report: "Adobe Air Application Installer file is damaged."
I installed Adobe Air and downloaded latest version, still can't print PDF documents.

What do I need to try to fix this problem?

Optional Information:
Computer OS: Windows XP

Already Tried:
Uninstalling Adobe Air and downloading latest version.

Submitted: 336 days and 22 hours ago.

Category: Computer

Value: $39

Status: CLOSED

Accepted Answer

Expert: neelimark replied 336 days and 22 hours ago.

neelimark :

welcome to justanswer.com

neelimark :

please goto this link and follow the instructions

neelimark :

http://helpx.adobe.com/acrobat/kb/troubleshoot-pdf-printing-acrobat-reader.html

neelimark :

try this and let me know if that solves the problem or not

neelimark :

else we need to try alternate solutions

Customer :

I was able to print the troubleshooting page and I downloaded new driver for printer, but nothing has solved the problem. I am not just dealing with a single PDF document but with new ones coming in as well as many saved on my computer that I once was able to print with my printer but now can't.

neelimark :

which pdf reader you're using ?

neelimark :

are you using Adobe acrobat ?

Customer :

I'm using Adobe Reader X.

Customer :

I have been able to send PDF documents from my computer by email to our church where they print hard copies for me.

Customer :

I am inclined to think the problem may be with the printer. I am going to accept your work and proceed to work with the printer.

Expert Type	Computer Support Specialist
Category:	Computer
Pos. Feedback:	92.4 %
Accepts:	229
Answered:	5/11/2012

Experience: Many years of experience in solving computer related problems. Really patient , qualified technician

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