My "Hotmail" account is frozen. You can only answer to my google account. I had help from "Just answer about this before, however, it seems to be getting worse! It seems to affecting my whole computer.
Computer OS: Windows Vista
A tech from Just Answer switched my operating system from IE to Chrome. It is taking longer to boot and my "Hotmail" is frozen.......I can not get into my account. You have to reply to my google account.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.
Have you received a message about the hotmail account being blocked?
NO, I have not. The last tech I had.............shadowed my computer and did work on it.
What happens when you try to log into the hotmail account?
I can log in, however, from that point the account does NOTHING......like it is frozen. I want to tell you my son has told me that he was on a couple of porn sites. Could that be an issue?
ok, here's what you need to do.......
Go here and download the free version.......
Run a full scan and delete everything it finds.
If a virus is your issue this will take care of it. Keep the malwarebytes program and run once a week or so to prevent further issues.
I already have Malwarebytes on my computer. I also have changed the password XXXXX times. I definetly need you shadow my computer!!!Ron
ok, I will opt out and let someone else view this.
ok............Hopefully someone can help me.
Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!
Yes, I am. I did have XXXXX XXXXX helping me last week. He did do a nice job..............is he available?
Hi, I am a Moderator for this topic. I sent your requested Professional a message to follow up with you here, when they are back online. If I can help further, please let me know. Thank you for your continued patience.
Hello again,I will be online and available for the next nine hours.Please, post a message here when you are available for the remote link.Thank you.
I am ready now. Here is the situation........Google Chrome has locked up Hotmail, and also the browser is running very, very slow.
Thank you.Please, open Internet Explorer and within Internet Explorer, allow the remote app to run: http://tinyurl.com/btmx5x3
It is not linking to it?
If you are satisfied, you may leave any feedback for me that you feel is appropriate.Thank you,- JasonIf you ever want to work with me as your expert in the future, you can bookmark/favorite the following site. You can do so by right clicking the following link and choose "Add to Favorites" or "Add as bookmark", if you do wish to save it: http://www.justanswer.com/computer/expert-theextraordinaire/ Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Yesterday, you did NOT come back online. I waitted for over 2 hours for you. I had a local tech help me.
Thank you for the update.Your last statement confuses me, but I am glad you got it working.Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Over 10 years of professional experience.