I have a new HP computer running windows 7. I downloaded ITunes which functions including my purchased music, etc. I have an original IPad also containing downloads from my personal CD's. When attempting to sync I get an error message on my computer: "The iPad cannot be synced. The required disc cannot be found", and the screen freezes.
Reinstalled iTunes on the HP computer.
Hi my name is XXXXXX, X would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
I have personally seen this error not too long ago with another customer of mine.
The issue came Itunes not liking the USB port that the Ipad was connected to.
Can you test something for me? Which port was the Ipad connected to, a front usb port or a rear?
No problem, was it on the side port or the rear?
Go ahead and plug the USB cable for the IPAD into the rear port
Test the sync once again with it in the rear port
Yay! Glad that worked out. What you can do is add this chat to your favorites. You can return here at any time day or night and I will be here to assist you with any future problemNext press the ACCEPT Button on our chat and leave Positive Feedback. My name is XXXXXX XXXXX, come visit me anytime you need computer help :)
The reason being was because the Ipad is picky one the voltage on the USB port, the rear once will both work
I enabled the accept button it should be clickable now, Thanks for all your patience, My name is XXXXXX XX you ever need anything let me know :)
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