Hi my name isXXXXX would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
It sounds like your game client may have become corrupt
There is something we can test however.
Click Start then click on your Windows 7 User name
Double click the Jagexcache Folder
Then Double Click the runescape folder
ok hold on a sec pls......not a great computer mind here ;)
singe click the live folder and press delete on the keyboard
no problem :)
i am not sure what you mean by windows 7 username lol
nothing specifically designated to that on the start menu here
now that you have finished laughing and pointing,....... :[)
It's right below the profile picture on the start menu
Not at all :)
For instance mine says owner thats my Windows 7 user name
Yours may say something similar
That's a screenshot i just took
HomeLaptop is my Windows User name
What you want to do is click start and then click on your user name
i see the live folder.....ok going back to it
It will open a new window look for a folder called jagexcache double click on it, let me know when you get this far
You want to click the live folder and press delete on the keyboard.
Also in the folder that had live look for something that says preferences, let me know if you see that.
ok got LIVE deleted going back for preferences
here's a puzzle....i have jagex_cache32 and jagexcache1 so i took "LIVE" out of that (deleted), but there isnt anything else showing .
Try to launch the client and see if removing the live folder made a difference.
okie dokie :)
trying....we will see how it does.
updates are loading...takes a while....sorry for the wait
well, it's better.....the login screen is still there, but it's frozen :s
i am going to try reloading.....sometimes this works
it may be that they are updating at least we have a login screen now :)
see if it lets you in to gameplay
i can see that there are 84k ppl on there atm, so the updated rs is at least available to them
Let's try this
Close the client.
Click this link DANGEROUS URL REMOVED?151111
If it asks to run or save choose Run
Make sure the client is closed when you do this
hmmmm i clicked that link, and nothing happened.
when i mouseover it, it turns from arrow to "line"
.Click this one http://tinyurl.com/jeremyrunescape
*not sure if that's the "cursor" bc it isn't flashing*
tht one worked
Great let's see what happens
oooo green chrome in the tray ;)
Chrome does make it a little tricky with the downloads
3/4 completed, according to the indicator
If you click the msi thats downloading int he corner it should say opening in XX seconds
aha! jsut spotted the msi :)))
Click it and see if it opens
It should start an installer, this will upgrade the client
the client just offered an "install" option
geez i thought i had lost you! :(((
nope still here :)
the uploads of rs are going on again......hopefully all will work again
Let me know if it logs in and lets you play after :)
will do 1 sec :))
w000t w000t i am in! so the client really failed badly?
sounds like it lol
I think you'll be fine now
*note: i would never have been able to figure this one out!*
My brother is a huge runescape fan so I had to help him out with something similar recenty
Same steps to repair it
ty ty ty!!!!! *looks for accept button*
I haven't played in years, I got way to additected.
yes, i understand!
Thank you so much after pressing accept leave positive feedback :)
You can return anytime for computer help even if it's not runescape related
yw! tell your brother Froggyrocks greets him!
My name is XXXXX XXXXX
I sure will
can i ask for you specifically?
You sure can
Ask a question with Jeremy in the title
like say jeremy as the first word?
That will work :) You can write Jeremy my XXXX is not working
and i'll see it
Or add this chat to your bookmarks
And reply to it and i'll help you open a new question
*hops to rs to try out the new bonfires!*
I enabled the accept button it should be visible now
Maybe i'll make a new account and see you on there
deal! i am on 29 most of the time
<3 the new runespan
Got it :)