We have been having connection problems with facebook. Last night my wife was asked to sign in, unfortunately she mis-spelt our email address. I have tried to contact facebook but am unable to because of the wrong email address problem. I deleted the facebook page in order to restart but again because of the email problem I am unable to. Can you please advise me on how to rectify this problem, Graham
Computer OS: Windows 7
Deleted Facebook and tried to open new account.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.When you sign in with the wrong email address, it should not let you log in right?What happens when you sign in your facebook account with the correct email address?Can you reset the password?Thank you.
If I try to log in with the correct email address it tells me that it is the wrong email address. I cannot reset password XXXXX out getting on to the facebook page
Can you reset the password XXXXX the website https://www.facebook.com/recover.php?If needed, what happens when you create a new facebook account http://www.facebook.com/r.php? Thank you.
I have gone to both the above site and they both return me to the facebook page that show the wrong email address
Can you log out from https://www.facebook.com/ (click on the tiny triangle on the top right of the page)?
I have managed to reconnect, hopefully this has worked. Many thanks, Graham
Great. You're welcome. If there is still any issue later, just let me know here. Thank you.Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Seven years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 7 Vista XP etc.