my computer don't recognize this hard drive,it did before but now no?
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Good evening. I'm XXXXX XXXXXXXX, a/k/a "DrKlahn."
Some additional information will be helpful to diagnose the problem.
After reading the problem statement, I'm assuming that the drive in question is an external hard drive with a USB connection to the computer. Is this correct?
What version of Windows (2000 / XP / 7 / 8 / Server) is on the host computer, and is it a 32-bit or a 64-bit version?
i use window 7,i dont really know the bit
For Windows Vista, 7 and 8, if you don't know whether the host system is running 32-bit or 64-bit Windows, open a web browser and go to the following Microsoft web page:
Scroll down the page, click on the FixIt, and follow the instructions to run it. This will identify the system as either 32-bit or 64-bit.
I suspect that the system is 64-bit, since most problematic Windows 7 systems are; but it is just as well to confirm this. Let me know what you discover.
doc it a 32 bite
Very good. The chances of it being a software problem are somewhat reduced on a 32-bit system.
The first thing to do is determine whether the problem is in the computer or in the drive enclosure. The simplest way to do this is to take the drive to another computer, attach it, and see if the drive works there.
If the drive works when attached to another computer, then the problem is in the software on your computer, and that can be troubleshot. On the other hand, if the drive doesn't work when it is attached to another computer, then the problem is most likely in the drive enclosure, and that is a fixable problem.
Do you have access to another computer to do this test?
I'm afraid we are at an impasse, then. Without knowing whether the problem is in the computer or in the enclosure, I see no way to go forward from here. Would you like me to pass this question back to the available question pool so that another expert can bring their knowledge to bear on it?
so thank you for your help,i afraid my problem has not been solve,but you did you best,so what would happen to my deposit now ,no
I'm not allowed to discuss billing issues, but I'll forward your question to Billing, where they can answer such questions.