How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask cvd4311 Your Own Question

cvd4311
cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 805
Experience:  I have a BA in CIT with over 14 years experience.
20109878
Type Your Computer Question Here...
cvd4311 is online now
A new question is answered every 9 seconds

I cannot open my facebook page. All I get is a blank screen

Resolved Question:

I cannot open my facebook page. All I get is a blank screen and three tags: Profile, Find friends, Home.
Trying to reset my profile or password XXXXX work either.
Please help if you can.
Thanks
Submitted: 2 years ago.
Category: Computer
Expert:  cvd4311 replied 2 years ago.

cvd4311 :

did you try this:


going to Tools --> Options --> Content --> Block pop-up windows: Exceptions --> enter www. facebook. com and hit Allow.



maybe google chrome is blocking it for some reason. also try another browser (IE or firefox) to see if you get the same blank screen.

Customer:

will try

cvd4311 :

google is having a bad time right now with blank pages, missing plug in or crashes. so if you go to a different browser and try it, it should work.

cvd4311 :

you can also try closing your google chrome out and reopening and logging back in and see if it comes up.

Customer:

On which page do I find Tools?

cvd4311 :

which browser are you using?

Customer:

google chrome

Customer:

I tried reopening and rebooting already

cvd4311 :

the little wrench bar up top but the tool is for IE. let me get it for google chrome. go to tools and click on extensions, do you have any (in google chrome)?

Customer:

Only for skype

cvd4311 :

Okay, then go to the wrench, Select "Settings", go to "Under the hood" and click on "Content settings

cvd4311 :

make sure allow local data to be set is clicked on.

cvd4311 :

also try Internet Explorer to log into FB, see if it is still giving you a blank page

cvd4311 :

you can also go into your anti virus and add google chrome and facebook as an exception (or allow it to run).

Customer:

Local data is on

cvd4311 :

okay good. go to IE and log into FB and see what you get?

cvd4311 :

Open your anti virus
go to settings
go to firewall in settings
set block all network traffic to "unblocked"
or under program rules tab scroll down to google chrome and facebook and set access to "allow"
or type in www.facebook.com and set to allow.

cvd4311 :

Try IE or Firefox and see if FB comes up blank.

Customer:

OK but this will take a while. IE takes a long time to load

cvd4311 :

okay are you on a mac computer?

cvd4311 :

this is what I am seeing:

There are many different problems going on with using Chrome to view Facebook right now. If you dont want to have these problems, the easy solution is to stop using Chrome for now (Firefox works flawlessly), until it is either fixed, or Facebook fixes whatever they are changing. It is hard to know if it's a Chrome specific issue, or a Facebook specific issue, even if the problem only happens when you use Facebook.

Customer:

no

cvd4311 :

firefox might download quicker.

cvd4311 :

do me a favor, try typing this into your google chrome browser area: https://www.facebook.com/home.php?ref=home

Customer:

Ok you are a genius, I got the page open again. I am actually doing this for my husband who really battles with computers. Thanks.

cvd4311 :

so you typed in the link I gave you?

Customer:

Do I have to use IE everytime from now on?

Customer:

No, just opened in IE

cvd4311 :

google chrome is crashing a lot so you might have to use IE until google chrome fixes whatever is wrong with it. go back to google chrome and type in that link I gave you and see if it works.

cvd4311 :

you can also download firefox also just to have an extra browser.

Customer:

Tried the link in Chrome but got the blank screen

Customer:

Will use IE instead.

cvd4311 :

okay, google chrome is having a big issue (has for about 2 weeks now) and it goes in and out. try using IE for a bit and also download firefox.

Customer:

OK, will do

cvd4311 :

glad I could be of some help. if you are satisfied with my answer please click accept and leave positive feedback.

Customer:

OK bye.

cvd4311, Computer Analyst
Category: Computer
Satisfied Customers: 805
Experience: I have a BA in CIT with over 14 years experience.
cvd4311 and 8 other Computer Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.