Why will my new battery not charge?
Computer OS: Windows 7
When I first plug the charger in, The blue light blinks than after a while it blinks yellow. If I turn the computer on, the battery status says "charging" on blue, and "not charging" on yellow. If I unplug the charger and battery it goes back to blue for a while.
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May I know the make and model of the computer?
Lenovo Ideapad Y530 4051
Are you chatting with the same computer?
Could you please remove the battery, AC Adapter and all external devices from the computer?
Then, press and hold the power button for 30 seconds without connecting anything.
Then, insert the Adapter and battery, then turn on the computer.
Please check if the battery is charging.
it says pluged in and charging.
Please check if it is working fine.
the blue light is blinking but after awhile it will turn yellow and say not charging but not yet.
Are you able to charge the battery without turning on the computer?
it does not seem to make a difference.
It is still charging without any issue. Right?
right now yes but it did this before.
Alright. Please wait for five more minutes and check.
Is the battery still charging?
yes but the full indicater has not moved
If the issue persists, I would suggest you do a BIOS update. If you have a different Adapter, you may try the same too.
shall I call you back for that?
Yes. If the issue persists, please let me know.
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it just went yellow and says not charging.
Do you have a different Adapter to try with?
are you still here?
Please wait a minute, so that we can try updating the BIOS.
Are you experiencing the same issue with the old battery?
I did not but I no longer have the old one.
May I know the issue that you were experiencing with the old one?
it said to replace the battery and the battery needed recharging in less than an hour.
There is no BIOS update available for this computer.
There is only two options.
It might be the Adapter or the battery itself.
Please get a different Adapter and try it with the computer. If the issue persists, please get a replacement battery, since it is new.
should I take the battery back?
First, try a different Adapter and only if the issue persists, replace the battery.
ok thank you.
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