I have purchased a Sansa 8.0 a couple months ago. I had charged it and while using itit locked up and the screen just slowly faded away... NOW it won't respond to anything, and I tried to initiate a response by putting it on a charge but that didn't work also.Would like your help or where I could send it for repair.Thanks for your time and consideration.Eddie Henricks
Computer OS: Windows XP
Turning it on and off and put it on a charge to attempt to get it to respond... The problem
occured when I was searching for a song and it
just froze up and the screen slowly faded to black and won't respond. BUT... it has a tiny
glow to it as if it was not off.
Hi my name is XXXXXX, X would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
Let's try something
On the Sansa
1. Slide and hold the Power switch up for approximately 20 seconds. 2. Release the Power switch. 3. To turn the player on, slide the Power switch up then release instantly.
If that does not work repeat the steps with the Sansa connected to a computer through USB
If that does not work most electronics now a days have a free 1 year manufacturer warranty.
There are a couple of options
First you should be able to bring it back to the place of purchase and explain the situation
Most stores will RMA the item and send it back to the factory either refunding your money or replacing the unit
If they give you any hassles at the store you can contact SanDisk at this number 1 XXX XXX XXXX
They will be able to assist with the repair or replacement
Since it's not old, I double Sandisk would charge you.
My name is XXXXXX XXXXX, you can add our chat to your favorites.
I have been a computer tech a little over 15 years now
If you ever have any computer related issues come visit me anytime and i'll be here to assist you :)
If this solves your problem please press the ACCEPT Button and leave POSITIVE feedback.If it does not solve the problem or you have further questions DO NOT yet press accept please reply to me and I will be here to assist you.My name is XXXXXX XXXXX, Thanks for choosing JustAnswer.com!
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