Login|Contact Us
Question and Answer

Computer

Ask a Computer Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Help-no picture on monitormobo-asus P8P67 procpu i5 2500kpsu corsair 6

 
John Weber, MCSE's Avatar
  • Answered by:John Weber, MCSE
  • Computer Support Specialist
  • Positive Feedback: 100.0 %
  • Accepted Answers: 17
Verified Expert
in Computer

Recent Feedback

Positive
concise and on target :)
Positive
Mr. Weber hung in there and was patient in helping me out.
Positive
calm, capable, easy to understand
Positive
you said you would send detailed take apart instructions to clean the lenovo...
Positive
Very patient and thorough in his answer
Positive
very useful advice
Positive
You just saved me $100 for a complete new router system and cables

Customer Question

Help-no picture on monitor
mobo-asus P8P67 pro
cpu i5 2500k
psu corsair 650w
ssd 60gb boot drive
graphics card VTX 6790
I know graphics card works. seen it work on another machine. my system works with lesser graphics card-loaded windows 7 pro with it.
IVE TRIED DIFFERENT METHODS-WITHOUT MEMORY-WITHOUT SSD AND HD IN DIFFERENT VARIATIONS.Same result no picture on monitor. The post goes through psu red on and then off-same with memory redlight and boot light. but vga red light stays on. fan is working. tried different 6 in connector, nd different slots, all with same result.
Please is there a solution. So happy with building this computer myself. but so frustated at the moment.

 

Optional Information:
Computer OS: Windows 7
Browser: Mozilla

Already Tried:
I know graphics card works. seen it work on another machine. my system works with lesser graphics card-loaded windows 7 pro with it. IVE TRIED DIFFERENT METHODS-WITHOUT MEMORY-WITHOUT SSD AND HD IN DIFFERENT VARIATIONS.Same result no picture on monitor. The post goes through psu red on and then off-same with memory redlight and boot light. but vga red light stays on. fan is working. tried different 6 in connector, nd different slots, all with same result.

Submitted: 340 days and 6 hours ago.
Category: Computer
Value: £43
Status: CLOSED
Picture
Expert:  R.J. Poirier replied 340 days and 6 hours ago.


R.J. Poirier :

Hello

R.J. Poirier :

Thank you for posting your question

R.J. Poirier :

My name is X.X. XXX I will be assisting you with this issue

R.J. Poirier :

What I would suggest trying is start up the machine with the lower end graphics card

R.J. Poirier :

Then load the drivers for the higher end card.After doing that shut down the machine and install the higher end card again and try starting up.

R.J. Poirier :

Do you know if the card requires additional power outside of what is supplied by the motherboard ?

Customer :

i do not have other card now. no other power needed

Customer :

i think i loaded drivers when in other card

Customer :

why would i have a problem when a shop started with this card no problem and without drivers

Customer :

card has ix 6 pin from psu

R.J. Poirier :

The shop was able to get it to work in this system without any issues?

R.J. Poirier :

Have you tried booting into the advanced boot menu by continually tapping f8 until when you turn the machine on. Once the advanced boot menu comesup try booting into safe mode.

Customer :

a shop was able to use the card only on their machine. i have loaded drivers but still no picture.i know by using another borrowed card that the system boots up but no picture with 6790 card. i will try f8 as advised by you.

R.J. Poirier :

Were you able to try booting into safe mode?

Customer :

I cannot get a picture on monitor with 6790 card no matter what I do. The system boots up into windows but no picture, fan on card is working. I have updated the drivers using borrowed card( in same slot). I need the problem solved before paying. or refund me please. I am a pensioner and need help.

Picture
Expert:  John Weber, MCSE replied 335 days and 18 hours ago.

Hi,

 

I used you problem as an example in my A+ course. We checked with the manufacturer and determined that you may not have a big enough power supply to handle the peak draw for the system. A 650W PS is recommended for systems that consistently draw 500W or less. The video Card you selected for your system draws at peak (start up) 249Watts of power which is half of the recommended for your power supply. Using the rule total wattage requirements multiplied by 1.3 would yield a power supply rated for your system. Based on what you stated was in the system, Given the Motherboard, SD Drive Processor/Fan and additional HDD and not taking into account other fans or CD/DVD/BluRay. We feel that the power requirements of the system exceed the power supply's ability to provide consistent power at start up. This is why the system works with a lesser card.

 

If you feel our answer was appropriate and correct please accept the answer.



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Customer replied 335 days and 9 hours ago.

I have started computer with ssd and hd drives disconnected also dvd rom drive, but no difference.red light vga on motherboard.

Picture
Expert:  John Weber, MCSE replied 334 days and 22 hours ago.

What have you done in the BIOS setup? When you set this system up did you enable Crossfire or NVIDA settings?

 

If you can get to the BIOS screen under Advanced check the following:

 

PCI Express X16_3 slot (black) bandwidth [Auto]

Allows you to select the PCI Express X16_3 slot (black) bandwidth.

[Auto] PCIeX16_3 slot runs at X1 mode for system resource optimization. (PCIeX1_2 will be disabled.)

[X4 mode] PCIeX16_3 slot runs at X4 mode for high performance support. (USB3_34, eSATA ports, PCIeX1_1, PCIeX1_2 will be disabled.)

[X1 mode] PCIeX16_3 slot runs at X1 mode with all slots enabled. (USB3_34 will be disabled.)

 

Since this card worked in another machine and it is PCIe 2.1 which slot do you have the card installed into. Normally you would install the card closest to thwe CPU but with this motherboard that may not be the real case.



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Customer replied 334 days and 9 hours ago.

On tuesday I updated the BIOS to latest dated 12th april. I have not done anything to the bios. I have tried graphic card in all three slots some time ago. I still have borrowed card and will look at what you written about black slot.and modes. I will be very happy if you solve this and very happy to pay if solved. (I also on tuesday updated the ati catalist for drivers etc..)

Customer replied 334 days and 7 hours ago.

i am online waiting if you are ready

Customer replied 334 days and 4 hours ago.

i am online waiting

Customer replied 334 days and 4 hours ago.

Relist: Other.
my vtx 6790 graphics card still not working. please read what has been written before

Expert:  lordnomi replied 334 days and 3 hours ago.

did you try testing different ram
the main reason in these kind of cases is a faulty ram


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Customer replied 334 days and 3 hours ago.

i have tried to boot with no ram plus other time i stick

Expert:  lordnomi replied 334 days and 3 hours ago.

dont use any of the sticks your have currently
test it with a one you never used before
and use one

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Customer replied 334 days and 3 hours ago.

ok i will try. i have as you probably read used lesser graphic card and loaded windows with it. when looking into bios it shows correct that i have 2x 4gb. all the same will try now.

Expert:  lordnomi replied 334 days and 3 hours ago.

try it, even faulty will be shown in bios


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Picture
Expert:  John Weber, MCSE replied 334 days and 3 hours ago.

not ram

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Picture
Expert:  John Weber, MCSE replied 334 days and 3 hours ago.

If you can boot the PC with a lesser Video card then your RAM is not the problem. BIOS or Compatibility issue

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Picture
Expert:  John Weber, MCSE replied 334 days and 3 hours ago.

There is a BIOS update on the Site dated 4/27 http://www.asus.com/Motherboards/Intel_Socket_1155/P8P67_PRO/#download

 

Supposed to fix some issues. When you boot with lesser card, can you set the set the BIOS to minimal settings and install new card. Do you get any kind of screen action at all?

 

 

Picture
Expert:  John Weber, MCSE replied 334 days and 3 hours ago.

You can try this: A drastic CMOS Refresh to see if this helps

 

Unplug Power Supply

Hold power button for 10 seconds till capacitors discharge

Remove CMOS Battery

Wait at least 30 Minutes before replacing battery

Restart system with 6070 in place

 

While system is off, Re seat CPU and RAM inspect sockets for damage

Make sure MB is not touching case anywhere other than back plate

 

While I still hold to my original theory that the power supply is too small for this card and system, these are the other fixes that I have found for your problem. All PC builds that I have seen online using this configuration seemed concerned about intermittent hangs when using the 650 PSU

 

Hope this helps.

 



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Picture
Expert:  John Weber, MCSE replied 334 days and 2 hours ago.

Can you give me a detailed inventory of everything you have in that system MFR size spec sort of stuff.

Customer replied 334 days and 2 hours ago.

i will try 1st .set bios to minimal and insert card.2nd do the cmos not remove battery but with the onboard plug/switch.and chech cpu/ram
I have alreadt installed the bios4/27 twice as advised.by asus

Picture
Expert:  John Weber, MCSE replied 334 days and 2 hours ago.

ok I should be online most of the day but I am working I want to help you solve this

Picture
Expert:  John Weber, MCSE replied 333 days and 17 hours ago.

any progress

Customer replied 333 days and 7 hours ago.

removed cmos battery for over 30mins. inspected cpu-seated ok. reset cmos DATE/TIME.
On start up motherboard has red lights for cpu/memory/vga/boot. red lights go on for cpu off.memory on/off vga on/off boot on/off then vga red comes on, stays on, and one beep followed by 3 short beeps which means no vga.
STILL SAME PROBLEM.
I did go online and used power calculator for my system. calculated I needed 438watts.

My psu 650w corsair
cpu i5 2500k
motherboard asus p8/p67 pro
memory 2x 4gb=total 8gb
graphics card VTX6790
boot drive ssd ocz 60gb
hd 500gb
hd 2.5tb
dvd writer
windows 7 pro 64 bit
windows office

Customer replied 333 days and 3 hours ago.

i am online and will wait for a long time. wonder what is next

Picture
Expert:  John Weber, MCSE replied 333 days and 1 hours ago.

ok this has to be something simple that we are missing.... What brand of memory is it that you are using? is there a way to disable that advanced POST checks on the MBJohn Weber, MCSE41040.6873101852

Picture
Expert:  John Weber, MCSE replied 333 days and 1 hours ago.

Try this:

Make sure that besides the 24-pin ATX power connector, the 4+4P CPU connector from the PSU is connected to the board. If you have two DRAM modules installed, make sure they're located in the light blue DIMM slots. And if you haven't already, try resetting CMOS, then depressing the MemOK button prior to powering on to test RAM compatibility.


Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Customer replied 333 days and 1 hours ago.

Had a look but could not see way to stop POST. It does it with lesser card also.
24Pin and 4+4 pin connectors are secure. have already today reset cmos. memory is in a2 and b2 as asus book.
The memory i have is 2x 4gb kingston Hyper 1600mhz but shows on bios as 1300mhz.

Picture
Expert:  John Weber, MCSE replied 333 days ago.

Do you have different memory that you could try does your memory support EPP features

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Accepted Answer

Picture
Expert:  John Weber, MCSE replied 333 days ago.

Everything I am finding suggest that this combination is a crap shoot to get working. I have read that users with this problem have gone to MSI MBs and are extremely happy. If you are within you RMA period this might be an option for you.

I am sorry I couldn't help you out anymore on it but here are a few of my suggestions:

Try different RAM
Try a regular boot HDD instead of the SSD
Try one stick of RAM and move the Video card to each slot to see if you can get into BIOS


I hope I have helped a little and wish I could have helped more. Please let me know what you decide to do as I am intrigued and curious now

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 100.0 %
Accepts: 17
Answered: 5/11/2012

Experience: MCSE, MCP, A+ IBM, DELL, HP, NOVELL CNA

Ask this Expert a Question >
Customer replied 333 days ago.

I think this is the end. I will accept answer(pay) and take to computer shop saturday or monday for them to fix. thank you but impossible on this problem so far away. I will advise what the problem was in the near future.John

Customer replied 322 days and 7 hours ago.

There was nothing anyone could do to fix "no picture".SHOP COULD NOT MAKE CARD WORK ON MY COMPUTER. the graphics card simply does not work on my computer, but does on others. I have sold the VTX6790 card, and waiting for a grforce gtx 560 card.

Picture
Expert:  John Weber, MCSE replied 321 days and 21 hours ago.

Sometimes it is best to go that route. If you have trouble with the new card I would look to the MB as being defective in some way. No matter which way you run this I wish you the best of luck and hope that my answers and help have aided you. Thank you for allowing me to attempt to solve your problem with the Video/MB issues. If you need any further assistance feel free to ask.Thanks again,John

Remember, if for any reason you’re unsatisfied, we can continue our conversation until you’ve received the information you’re looking for. If I haven’t answered your question, please let me know and I’ll be happy to answer any other follow-up questions you might have.

 
Tweet

24 Tech Support Specialists are Online Right Now

Ask Your Question Now
Computer Questions Date Submitted
The last few days when using the computer to look up real estate, 3/28/2013
Using Incredimail to Export Data and Settings from old computer 3/28/2013
I scan quite a few magazine articles into my computer and store 3/28/2013
Brother DCP-167C Printer. Cannot get scanner to work. I 3/28/2013
I currently have a computer with an Asus M2A-VM Micro ATX motherboard 3/28/2013
unable to open pdf's in Browser 3/28/2013
Incoming phone calls get routed to my computer but my phone 3/28/2013
I cannot get my computer to recognize my scanner/printer. 3/28/2013
I have a new Toshiba P850 with Windows 8. When I typed some 3/28/2013
I am trying to use Nero 12 to transfer video from a Canon Video 3/28/2013
RSS
Next 10 >
Ask A Tech Support Specialist
Type Your Computer Question Here...
characters left:

Top Computer Experts

See More Tech Support Specialists

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
264 Tech Support Specialists are Online Now
Type Your Computer Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us
© 2003-2013 JustAnswer LLC