Hiya, My name is XXXX XXX I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.
How are you today?
You can only use the gear icon to change your password XX you are already in your account
When you are not able to access your account you will need to go to the gmail sign in page
Dont enter any information into the username and password XXXXX
Only click on "Cant access your account" in blue letters
This is located under the password XXX
Then you will be given 3 choices
Select that you have forgotten your password
You will then be taken through a verification process which will enable you to change your password XXXXXXX any issues
Please let me know if you need any more help and I will be glad to
Otherwise please click accept so I can be paid for helping you.
Where is the gear icon? I can not find it!
Please follow all instructions above
The problem is that I can not find the gear icon!
Are you logged into your gmail account?
Was you able to complete the steps?