Just downloaded latest version, and won't sign in - circle just keeps going. What is problem? Thanks for help
Computer OS: Windows 7
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.Please try to go to Skype online then see if your Skype account is still active. This is to check if the problem is with your Skype program or your Skype account. Here is the link:https://login.skype.com/account/login-formIf you can still login there, then the skype account is not the problem, it is the skype program installed in your computer.Keep me posted.Jess
I can sign in
Thank you for that information. This confirms that the problem is with the Skype program installed in your computer.Please give me a moment while I type the procedures for you to follow.Jess
First, please make sure that the old version of Skype was removed successfully. Do these steps:
I hope you find my answer helpful. If you do, please ACCEPT and leave a positive feedback if you are satisfied. A TIP is always greatly appreciated. If the problem continues, please let me know by posting a reply so that I can help you further. If the problem is NOT solved, please do not leave a negative feedback. Instead, post a REPLY so that we can continue further. Best regards, Jess
Thanks - I have to go out now, will try this later today.Many thanks for your help.
Hi Mark, Yes, please take your time and let me know your results so that I can help you further.Regards,Jess
Following your instruction I downloaded Skype 5.5 (latest version 5.9), with the same result - no sign in - I am now going to try downloading 5.8, which I think is the last version I had that worked.if that works great - I'll let you know - but it doesn't answer the question why the sign in seems to fail on the new version.
I run Threatfire & Microsoft Security Essentials, and there is a firewall on my router. These were in place when the old version of Skype was running well, but could there be a problem after changing versions?(incidentally, I have rebooted and tried again - still no joy.)
Hi, thank you for writing back.Please try to disable the Firewall that you had set in your router. Also, if your Windows Firewall is turned on, please try to turn it OFF then see if the Skype problem is gone.If the problem is gone by turning off the router firewall, or the windows firewall, then manually configure your windows firewall to add exception to the Skype program. This is done by going to Control Panel => Windows Firewall. To turn ON/OFF the firewall, click "Turn Windows Firewall on or off". To add exception click the ADVANCED settings then locate Skype and then set the permission to ALLOW.Then test if the problem is now gone.Keep me posted.JessRemember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Computer Hardware & Software Specialist - 10yrs Exp, Web Designer & Developer
I have already accepted this. I sent a reply saying that Skype had come up the day following my question. I have no idea why it worked then when it didn't before. Also I ticked a box to give you a £5 tip. The fee and tip have been charged. Not sure why it doesn't show with you.Thanks again for your help.
Hi Mark, thank you for writing back. Yes, the accept was already processed and thank you for that.Thank you for using JustAnswer.com.Regards,Jess