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I cannot get rid of "MyWebSearch"! I have un-installed it

 

Customer Question

I cannot get rid of "MyWebSearch"! I have un-installed it on my computer, rebooted it and it doesn't appear on my programs list but it still pops up on my screen in place of my att.net homepage!

 

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
un installing it, rebooting my computer

Submitted: 338 days and 2 hours ago.
Category: Computer
Value: $38
Status: CLOSED

Accepted Answer

Picture
Expert:  sandy replied 338 days and 2 hours ago.


sandy :

Hello Sir/Madam, Welcome to Just Answer.com. My name is XXXXX XXX I will assist you today.Press Ctrl+D so that can return to this page easily.

sandy :

It is basically a malware.

sandy :

I suggest you to scan your computer using the free version of anti-malware software. This will remove all of the malwares, spywares, viruses from the computer.

Note: If you have Anti-virus programs like Norton, mcafee, CA, kaspersky installed on the computer, still I suggest you to download and install Malwarebytes as the Anti-virus program does not remove Malwares generally.

Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/


Please click download the latest verion on the top left hand side and install it.

After that, click Quick scan and click start.

It will take around 10-15 minutes to scan. Once the scan is complete. You will see a link, "Select All". You will click "Select All". After that you will click "Remove Selected"

Then you will see a pop up with options, Yes or No. Click Yes and this would restart your computer.

sandy :

Please press Ctrl+D to bookmark this page( or Add to favourites) so that you can easily return to it and contact me any number of times.

Please scroll down and click the ACCEPT button as this is only I am compensated for my time, work and efforts. You can return to this question at any time after Accepting by simply clicking Reply To Expert. Hitting Accept will not charge anything extra, it will simply release the amount you have already promised to pay. Thank you!

Positive Feedback and Bonus will be highly appreciated.

sandy :

Malwarebytes always remove it.

sandy :

Thank you.

JACUSTOMER-pywz3rnh- :

where do you get it?

sandy :

Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/

sandy :

Please click download the latest verion on the top left hand side and install it.

After that, click Quick scan and click start.

It will take around 10-15 minutes to scan. Once the scan is complete. You will see a link, "Select All". You will click "Select All". After that you will click "Remove Selected"

Then you will see a pop up with options, Yes or No. Click Yes and this would restart your computer.

JACUSTOMER-pywz3rnh- :

Where do you get Malwarebytes?

sandy :

Please scroll up and check the details.

sandy :

I have provided all of the details.

JACUSTOMER-pywz3rnh- :

Where do you get it?

sandy :

Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/

7:18 AM

Please click download the latest verion on the top left hand side and install it.

sandy :

This way, you can download and install it.

Expert TypeComputer Specialist
Category: Computer
Pos. Feedback: 89.0 %
Accepts: 2500
Answered: 5/3/2012

Experience: Bachelor in Technology, 7+ years of experience

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Picture
Expert:  sandy replied 338 days and 2 hours ago.

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Picture
Expert:  sandy replied 338 days and 2 hours ago.

I suggest you to scan your computer using the free version of anti-malware software. This will remove all of the malwares, spywares, viruses from the computer.


Note: If you have Anti-virus programs like Norton, mcafee, CA, kaspersky installed on the computer, still I suggest you to download and install Malwarebytes as the Anti-virus program does not remove Malwares generally.


Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/


Please click download the latest verion on the top left hand side and install it.

After that, click Quick scan and click start.

It will take around 10-15 minutes to scan. Once the scan is complete. You will see a link, "Select All". You will click "Select All". After that you will click "Remove Selected"

Then you will see a pop up with options, Yes or No. Click Yes and this would restart your computer.

Please press Ctrl+D to bookmark this page( or Add to favourites) so that you can easily return to it and contact me any number of times.

Please scroll down and click the ACCEPT button as this is only I am compensated for my time, work and efforts. You can return to this question at any time after Accepting by simply clicking Reply To Expert. Hitting Accept will not charge anything extra, it will simply release the amount you have already promised to pay. Thank you!


Positive Feedback and Bonus will be highly appreciated.



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

Picture
Expert:  sandy replied 338 days and 1 hours ago.

Please open the following link and download free version of malwarebytes.


http://www.filehippo.com/download_malwarebytes_anti_malware/


Please click download the latest verion on the top left hand side and install it.

check the screenshots:

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Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

 
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