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using "Microsoft Security Essentials". Latest update ( KB2691905),

 
Aaron B's Avatar
  • Answered by:Aaron B
  • Computer Support Specialist
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Answered what I asked

Customer Question

using "Microsoft Security Essentials". Latest update ( KB2691905), after restart delets program. Am I doing something wrong?

 

Optional Information:
Computer OS: Windows Vista
Browser: IE

Already Tried:
System Restore everything comes back fine until I update again.

Submitted: 377 days and 22 hours ago.
Category: Computer
Value: $38
Status: CLOSED

Accepted Answer

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Expert:  Aaron B replied 377 days and 21 hours ago.


Aaron B :

Hello

Customer :

Hi

Aaron B :

Do you have KB2691905 installed now?

Customer :

No

Aaron B :

ok

Aaron B :

You can install it again. This time if it removes Microsoft Security Essentials, then please Download Microsoft Security Essentials. Click a "Windows Version" download drop down to choose correct version for Vista.

Aaron B :

You should be able to reinstall security essentials after that KB2691905 installs successfully.

Customer :

If not what next?

Aaron B :

If it doesn't work after rebooting that computer then please log back into Justanswers and I will look into it further. Please also post any error messages you receive.

Customer :

OK

Aaron B :

bye

Aaron B :

Please accept my answer if I helped resolve your issue. If you still need assistance, then you can send me a reply message.

Expert TypeComputer Support Specialist
Category: Computer
Pos. Feedback: 96.4 %
Accepts: 411
Answered: 5/2/2012

Experience: Thirteen years of experience providing computer support for fortune 500 companies and government.

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