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Chris L.
Chris L., Support Specialist
Category: Computer
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Experience:  Certified Computer expert with over 10 years experience.
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I can log in to my hotmail account, but I cant open any emails

Resolved Question:

I can log in to my hotmail account, but I can't open any emails or my junk email box. I did a virus scan with no harful items found. I don't know if this is a server problem or if my laptop needs servicing. What can I do?
Submitted: 2 years ago.
Category: Computer
Expert:  Chris L. replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Are you able to see the mail just not click on it OR is the page just coming up blank after you log in?

Are you receiving any type of error message and if so what does it say?
You are using firefox correct?

Thank You
Customer: replied 2 years ago.
I click and click but no response at all. I get no error message at all.
Expert:  Chris L. replied 2 years ago.
Thank You.

This problem is likely an issue with firefox.

To make sure it is an issue with firefox please download this alternate web browser made by google called chrome https://www.google.com/chrome

Once Chrome is Installed try your hotmail again. If it works in chrome do the following to try and fix firefox:

Click the Firefox button on the top left or click TOOLS > choose CLEAR RECENT HISTORY
In the time range to clear, choose - everything
Click the Details button
Put a check next to EVERYTHING in the list
-Click the Clear Now button and clear it.

If you need further help please reply to me and let me know.

Thank You
-Chris

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 3942
Experience: Certified Computer expert with over 10 years experience.
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