How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Hans Uebelhoer Your Own Question

Hans Uebelhoer
Hans Uebelhoer, Computer Specialist
Category: Computer
Satisfied Customers: 1434
Experience:  Associates in Computer Sciences ; Cisco Product Expert.
29701876
Type Your Computer Question Here...
Hans Uebelhoer is online now
A new question is answered every 9 seconds

I tried to restore my computer (Gateway DX4860-EF12) by using

Resolved Question:

I tried to restore my computer (Gateway DX4860-EF12) by using the Gateway application restore function (I don't remember exactly what its called) found in the gateway folder in the start menu. I chose the option of restore original settings but retain user data. The computer ran the restore and when it restarted it give me an error reading "Windows could not complete the installation. To install windows on this computer, restart the installation." The computer then restarts when I click ok only to bring up the message everytime it restarts. I also bought the computer not even two montsh ago if that helps.
Submitted: 2 years ago.
Category: Computer
Expert:  Hans Uebelhoer replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Hello my name is XXXXX XXXXX I will assist you today. Please try the follwoing. 1. Press the power button 2. Immediately as soon as you hit the power button start to Tap the F8 key Over and Over 3. You will see a black screen use you arrow keys to scroll up and choose Last Known Good Configuration. 4. Let the compter try to revert back to the last known good configuration.


If this does not work you will need to re install windows. You can do that using the belwo steps.

1. Turn the computer on and immediately start to tap the F11 Key
2. You will see the Gateway/Windows Recovery partition start up
3. Wiat for it to fully load
4. it will then ask you what you want to do, you want to do a factory restore.
5. Follow the on screen steps to complete the restore (this will erase everything and will set the computer back to the way it was when it was brand new)
6. It will then take you throuhg the initial setup

If you still have problems, the computer is under warranty please CLICK HERE then scroll down on the page that opens and click on verify eligibility. Next it will ask you for some numbers off of your computer. Enter those numbers it will verify that you are eligible for free support and warranty services and will provide you a phone number to call.

It was a pleasure to work with you today. IMPORTANT: Please be sure to click on the GREEN ACCEPT Button and Rate my answer so that I am compensated by the Website. ALSO if you have time to provide personal Feedback It is very important to me. BONUS’S very much appreciated

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Hans Uebelhoer, Computer Specialist
Category: Computer
Satisfied Customers: 1434
Experience: Associates in Computer Sciences ; Cisco Product Expert.
Hans Uebelhoer and 11 other Computer Specialists are ready to help you
Customer: replied 2 years ago.

Thanks Hans,

 

I know the computer is still under warranty and that I could call for free but the call center was closed when my computer crashed.

In regards XXXXX XXXXX advice, the F3 choose last configuration did not work and tapping F11 doesn't bring up any menu but does stop the message saying I need to restart that I kept getting before. However, I've waited two hours now and it still says service is running without actually starting the computer. I'll leave it overnight with the hope that maybe its just taking a while but I don't think its going to work.

Expert:  Hans Uebelhoer replied 2 years ago.
Ok I am at work right now but when I get home I will provide you with further steps to resolve this.

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 
Chat Now With A Tech Support Specialist
Hans Uebelhoer
Hans Uebelhoer
Technical Support Manager
1220 Satisfied Customers
Associates in Computer Sciences ; Cisco Product Expert.