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Brad
Brad, Computer Technician
Category: Computer
Satisfied Customers: 1430
Experience:  20 + years, cert. Win NT, xp, vista Windows 7, Net sec
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I have a Windows XP SP3 PC that has a problem with shuting

Customer Question

I have a Windows XP SP3 PC that has a problem with shuting down after I boot up normally.
Works fine in safe boot, diagnotic boot. Now it works ok in Normal boot mode also. After some time (many hours of rebooting), I found the problem was with an errant Uninterrupted Power Supply Session (for some reason it will cosume up to 100% of CPU), so I disabled it using msconfig from Run. We had a power glitch several days ago durning a thunder storm and rain, and the system shut down. I use an APC UPS. Something happened to corrupt the file(s) associated with the UPS session. I have rescue CDs and Origianl bootable Windows XP CD, but I don't know which file to use to restore to Windows. I don't won't to do a full Windows system restore, as the last one I did was month's ago!
Any suggestions would be most helpful.
Thanks, XXXXX XXXXX
Submitted: 2 years ago.
Category: Computer
Expert:  lordnomi replied 2 years ago.

lordnomi :

Hi

lordnomi :

i am lordnomi and i would be glad to help you today

lordnomi :

i am afraid that feature is not there in windows xp restore

lordnomi :

the only thing you can do is to boot computer in safe mode and restore to a previous date

lordnomi :

you can use Paragon Backup and Recovery FREE version
http://www.paragon-software.com/home/br-free/

lordnomi :

to maintain backups externally

lordnomi :

windows backup does not provide selective restore option

lordnomi :

if you are referring to a manufacturer CD for windows xp restore then refer to the documentation of it

lordnomi :

not all manufacturer backup programs provide selective restore also

lordnomi :

All the best

Customer:

I have an Acronis Backup Rescue CD that has selective restore capabilities and full disk restore from previous backup. I need to know which file(s) to restore to Harddrive from backup on D:\ drive to C:\drive to replace corrupted file(s).

lordnomi :

without using ACRONIS run this command on run

lordnomi :

sfc /scannow

lordnomi :

is it showing any corrupted files

lordnomi :

any error messages etc?

Customer:

ok, I will try it on the PC. I am on my notebook PC now. I let you know the results. Thanks for now. Also, I have Malware byte and Avast A/V software scans and nothing was detected.

lordnomi :

no they wont detect it

lordnomi :

its not a virus or malware

lordnomi :

the command i sent you will fix any corrupted files

lordnomi :

if there are no specific software installed, got for a fresh format and install

lordnomi :

you will get better speed and no viruses etc

Customer:

Ok, let me try it on my other PC. I have to boot it up first and I'll get back to you.

lordnomi :

ok

Customer:

If I disconnect from you for now, how do I get back to you?

lordnomi :

message me here

lordnomi :

i will reply as soon as i can :)

lordnomi :

on top there is a link called my questions

lordnomi :

click on it and you will be able to message me

Customer:

Hi, I ran system file checker on my PC and found no corrupted files. So, the only thing I can do for now is to disable Uniterrupted Power Supply Session by Microsoft in Session Manager and run without it. If don't know what will happen if it is permanently disabled. If you have any other ideas let me know. Thankyou for you help.

Expert:  Brad replied 2 years ago.

That UPS uses USB to connect to the UPS. There maybe an issue with drivers unloading. See if you have the HIVE unloader update for XP from Microsoft. Also go to http://www.slimwareutilities.com/ and download that free program called slimdrivers. Run it to see what driver updates are available.

The hive cleanup is here:

http://www.microsoft.com/en-us/download/details.aspx?id=6676



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Brad, Computer Technician
Category: Computer
Satisfied Customers: 1430
Experience: 20 + years, cert. Win NT, xp, vista Windows 7, Net sec
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