Hiya, My name is XXXXX XXXXX X'XX been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.
Where do the popups originate?
when I click on any application involving 3rd party. They appear right in the middle of any pic. requesting more storage space. It is not restricted to AOL, it has shown up on IE, Dell start page, firefox,utube, safari, ect. AOL went through my system this morning and could not find a way to eliminate this annoying problem.
Ok, from what you have said I would like to use a powerful scanner to look for adware on your machine
It seems to have started after the last two updates. We removed flash and installed the latest again to solve the problem, it did not work.
Please click the link below to download SuperAntiSpyware Free edition
I already have it.
Please check for updates and run a COMPLETE scan
it is geared to run quick scan every morning and complete scan once a week and checks for updates before each scan.
But I'll do it. do U want quick or complete?
Quick scans are great but complete is what we need here to look at everything on your computer
If the scanner fails to detect anything, we will need to download malwarebytes.
Viruses can be smart enough to fool your existing antivirus
So important we use a new install
O K , complete scan has started.
This is going to take a while for the complete scan.
Thanks, XXXXX XXXXX you describe its definitely a possibility which we need to eliminate completely
Yes as you know it can take up to an hour
When you look at the results, keep an eye out for ADWARE and TROJANS
Cookies are generally completely harmless
While thats scanning, where do the messages appear to come from? Meaning does it have a company name or representation on the popups?
It is headed as "adobe flash Player and the body lists a website or business wanting to store, or add , to storage and is a small popup approx one by two inches with two choices. basicallly allow or deny, and you have to keep clicking on deny before it will work.
If we do not get any good results from the scan, I would like you to run full scan of superantispware in safemode
Will do, we'll be here half the nite
Yes its time consuming, but ness :-(
The end result should be a good one
If you would prefer you can save this to your favorites and get back to me with your findings
Thats not a problem to do that
Got it.Any idea how this got started
It could have been anything at all
These programs can hitch a ride on so many things
It can be on a simple download or from a site where the security certificate isnt valid
Alot of websites have redirects to bad sites which is not realized until your computer goes nuts on you
We received two emails in spam saying our access to bank accounts had been suspended. This was from a bank we do not have any active accounts with. Hows that for fun.
I have you stored in favorites at this point.
Generally if you delete emails like that you are safe
Its clicking the links within the email that can download viruses under the radar
I usually delete active emails as well; they are ads wanting to sell this or that
so far 92 tracking cookies only
Best thing you can do is either click your spam button or unsubscribe to the emails in the hope it stops within a week or 2
Most of the problems usually appear in spam to begin with and never make it to active email
Thats a good thing
Its virtually impossible to stop these scammers but your on the right track
Super anti spy ware and norton 360 have worked pretty good also.
Yes I have run that on all 3 of my computers for about 10 years
I have never had a single problem at all
They work extremely well together
I have the pro edition which monitors in real time with norton
I have the pro lifetime, How do I change it from set scans to continuous monitoring
Just enable real time protection on the home screen
From the home screen you can select configure and fine tune it just the way you want it
That should be a big help
Crossing my fingers on the scan results, if it doesnt get it there, safe mode should enable the scanner to find it.
Still at 92 adware tracking cookies.
Still at 92 adware tracking cookies
Whenever you visit a site it can install cookies
They are capable of storing what you click on and simple data
I always remove mine as there is a huge argument on how safe they are
Its not clear, some good some bad
I've had superanti set up to scan every morning right after start up on a quick scan and late on Sat nite for a complete each week. If I switch to monitor should I cancel these if it will be working continuously ?
Its at your discretion on this, I set mine for real time and set a complete scan twice a week
The real time protection will actively protect from incoming threats and the scans detect for any existing problems
Does that make good sense?
Its like a double check in case something slipped under the radar
sounds good. Still no change in the totals and about 30 minutes to go (plus or minus))
If we need to do a scan in safemode, I'll go offline and pull U up later with the results
Yes no problem at all
i would advise malwarebytes to scan your system also
Sometimes finding the right tool for the job is a challenge
Both these scanners in my experience are capable of doing so
We do need to be aware that there ARE certain cookies that will generate popups
So it is very possible indeed that one of these cookies is causing the problem
A cookie called "Doubleclick" is a harmful one as an example
I had not tried malwarebytes yet. I could pull it down and run it before going to safemode
It would not be a bad idea to cover that base in normal mode then proceed to use both in safe mode
I think that you should complete the spyware scan, repair and remove the cookies
Restart when prompted to see if the problem is gone
Just so we know if it worked or not
Will save you time
At the end of an hour, we're up to 140 tracking cookies.
I am at 387 with my current scan on my computer which is also running
I think this complete run is checking the entire hard drive
Yes its checking everything
I could almost wish for a startreck photon torpedo for those people
Thank god, I thought I was the ONLY trekky :-)
I remember early movies like "Destination Moon" and "chain Lightning". at least, they were not as hokey as the early Buck Rogers.
There is a book by G K Oneal called "High Frontier"; not a novel. He sketched out a design for space islands that make sense. You'd probably have to go online or the public library to find it.
Myself, I enjoyed the next generation with Pickard
he is good. I can remember when Nemoy called Startreck a space western.
Any more cookies found or stabilized?
Still at 140
1 hr 16mins run, so far; shoud be over soon
Finished; 140 cookies, and I spotted several doubleclicks in there.
Could be on to something there for absolute sure
Repair and restart into normal mode and test to see if the problem has gone
will remove and see what happens
I'm back after the restart
Will check and see what happens
Adobe flash player settings popup just reappeared
Ok any others?
I can try to fix that issue if its all that is left
To be honest with you IE9 has had quite a few problems as of late
I switched to google chrome about 2 years ago and I dont get any issues
It runs smoothly every day
PERSONALLY I uninstalled IE9 due to problems every time I used it pretty much
Chrome has all these things BUILT in when you download it plus its 3 times the browsing speed
This one was in IE. I'm not sure I'm on 9. I'll check.
Just something to think about
Many of my customers reverted back to internet explorer 8 and run it with no problems
I'm trying to find which one I have
I can help you with that
Click this link
It shows browser as aol906
Then that is your default browser that you have open
Click on start menu and type in internet explorer into search
When it comes up, just click on it to open internet explorer if thats the one you wish to use
Everything ok so far?
I did, but it did not show which version i have.
The big questions is have you been using aol all along?
Are you having any issues other than the flash player?
I haven't really noticed other problems. But I wonder what the upgrade from vista to 7 may have done, as well. I'm beginning to think I should have stayed in vista, rather than upgrade.
Did you run the windows 7 upgrade adviser before you installed?
This tells you if you have any hardware that is not compatible with windows 7
So that the decision can be made of installing or not
Older machines often need upgrades to work but not always
yes and the answer was it was good.
As far as the upgrade was concerned, it was necessary to go to AOL and Hewlett for compatability in both cases, but that was no problem.
Ok good to hear, just checking
You would not believe how many people install win7 and there system crashes from incompatibility
I did have to get with Dell and Microsoft to get the upgrade straightened out, but it has been running OK ever sense
Have I managed to cure your problem today? Or do you still have storage popups?
What has me puzzled is that this request popup has only happened since the last few updates to adobe flash, which makes me wonder what changes that made.
let me check for popups again, be right back
Its possible you clicked on a cookie popup which wasnt the genuine program
The first thing I clicked on on AOL had the popup request. Let me go off line after downloading malwarebytes and run it. When would be a good time to get back to U
I will be logging off shortly but will be back at 8am again
What was the popup request?
When you open internet explorer are you getting the same thing?
Let me know after the malwarebytes scan and we will go from there
Cfifles.5minn.com is requesting permission to store more in local storage. this is one ofthe requests that have been coming in in the little box titled Adobe flash Player settings
That is suspicious looking
It appears that the adobe flash player is asking for more storage in my system, not for themselves, but for various applications.
Hmmm I dont trust that
After the scan with malwarebytes let me know the results
I need to log off now
O K shall I log off and get back to U later?
Just make sure im in your favorites and get back to me in the morning if thats ok?
Do you need a link to malwarebytes before i go?
I have a dr appt in the AM, but will leave results when I get them.
Thanks very much and will talk to you tomorrow
Just ran Malwarebytes, the popup is still there.. will try safemode.
Hard drive is 500 gigs and I don't use half of it.
I will have to pick up on this later; I have a doctor appointment shortly and will be out for the rest of the AM.
Greetings; I'm back from the MD. The figure, the last time I saw it was over 60% free space on the hd.
One of the selections in safemode was repair, up near the top.
On the superantispyware, there was a repair option in the management section I think
I could use a system repair to revert back about a month, I think, but rebooting from the external HD would completely overlay the internal HD.
Don't worry about "accept". U have been doing a wonderful job keeping up with this.
the popup is still there
Free space, according to system info right now is 393,247 megs (84%)
I've been bouncing back and forth between the link in favorites and the email responses.
do I hit 'accept' first, or post my comment and then hit 'accept'?
It would seem I hit the wrong button this time.
I would like to thank you for your patience and perseverence in trying to solve this problem. Your help has been outstanding and your insight into these problems had been wonderful.'
Again, I appreciate all the help you have given.