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TaylorTech
TaylorTech, Computer Repairer
Category: Computer
Satisfied Customers: 1820
Experience:  6 College Certificates, 16 years exp, Own Computer Business
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How can I put a stop to the annoying popups requesting more

Customer Question

How can I put a stop to the annoying popups requesting more storage space and disclaiming responsibility for any problems that might occur as a result. My system is an XPS 210 running windows 7, 32 bit using broadband connection. the older version was removed and the latest version (ie233) installed and the problem persists. Please advise'
XXX@XXXXXX.XXX
Submitted: 2 years ago.
Category: Computer
Expert:  TaylorTech replied 2 years ago.

TaylorTech :

Hiya, My name is XXXXX XXXXX I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.

TaylorTech :

Where do the popups originate?

Customer:

when I click on any application involving 3rd party. They appear right in the middle of any pic. requesting more storage space. It is not restricted to AOL, it has shown up on IE, Dell start page, firefox,utube, safari, ect. AOL went through my system this morning and could not find a way to eliminate this annoying problem.

TaylorTech :

Ok, from what you have said I would like to use a powerful scanner to look for adware on your machine

Customer:

It seems to have started after the last two updates. We removed flash and installed the latest again to solve the problem, it did not work.

TaylorTech :

Please click the link below to download SuperAntiSpyware Free edition

Customer:

I already have it.

TaylorTech :

Please check for updates and run a COMPLETE scan

Customer:

it is geared to run quick scan every morning and complete scan once a week and checks for updates before each scan.

Customer:

But I'll do it. do U want quick or complete?

TaylorTech :

Complete please

TaylorTech :

Quick scans are great but complete is what we need here to look at everything on your computer

TaylorTech :

If the scanner fails to detect anything, we will need to download malwarebytes.

TaylorTech :

Viruses can be smart enough to fool your existing antivirus

TaylorTech :

So important we use a new install

Customer:

O K , complete scan has started.

Customer:

This is going to take a while for the complete scan.

TaylorTech :

Thanks, XXXXX XXXXX you describe its definitely a possibility which we need to eliminate completely

TaylorTech :

Yes as you know it can take up to an hour

TaylorTech :

When you look at the results, keep an eye out for ADWARE and TROJANS

TaylorTech :

Cookies are generally completely harmless

Customer:

I will

TaylorTech :

Thanks

TaylorTech :

While thats scanning, where do the messages appear to come from? Meaning does it have a company name or representation on the popups?

Customer:

It is headed as "adobe flash Player and the body lists a website or business wanting to store, or add , to storage and is a small popup approx one by two inches with two choices. basicallly allow or deny, and you have to keep clicking on deny before it will work.

TaylorTech :

If we do not get any good results from the scan, I would like you to run full scan of superantispware in safemode

Customer:

Will do, we'll be here half the nite

TaylorTech :

Yes its time consuming, but ness :-(

TaylorTech :

The end result should be a good one

TaylorTech :

If you would prefer you can save this to your favorites and get back to me with your findings

TaylorTech :

Thats not a problem to do that

Customer:

Got it.Any idea how this got started

TaylorTech :

Awesome

TaylorTech :

It could have been anything at all

TaylorTech :

These programs can hitch a ride on so many things

TaylorTech :

It can be on a simple download or from a site where the security certificate isnt valid

TaylorTech :

Alot of websites have redirects to bad sites which is not realized until your computer goes nuts on you

Customer:

We received two emails in spam saying our access to bank accounts had been suspended. This was from a bank we do not have any active accounts with. Hows that for fun.

Customer:

I have you stored in favorites at this point.

TaylorTech :

Ok good

TaylorTech :

Generally if you delete emails like that you are safe

TaylorTech :

Its clicking the links within the email that can download viruses under the radar

Customer:

I usually delete active emails as well; they are ads wanting to sell this or that

Customer:

so far 92 tracking cookies only

TaylorTech :

Best thing you can do is either click your spam button or unsubscribe to the emails in the hope it stops within a week or 2

Customer:

Most of the problems usually appear in spam to begin with and never make it to active email

TaylorTech :

Thats a good thing

TaylorTech :

Its virtually impossible to stop these scammers but your on the right track

Customer:

Super anti spy ware and norton 360 have worked pretty good also.

TaylorTech :

Yes I have run that on all 3 of my computers for about 10 years

TaylorTech :

I have never had a single problem at all

TaylorTech :

They work extremely well together

TaylorTech :

I have the pro edition which monitors in real time with norton

Customer:

I have the pro lifetime, How do I change it from set scans to continuous monitoring

TaylorTech :

Just enable real time protection on the home screen

Customer:

O K

TaylorTech :

From the home screen you can select configure and fine tune it just the way you want it

Customer:

That should be a big help

TaylorTech :

Crossing my fingers on the scan results, if it doesnt get it there, safe mode should enable the scanner to find it.

Customer:

Still at 92 adware tracking cookies.

Customer:

Still at 92 adware tracking cookies

TaylorTech :

ok

TaylorTech :

Whenever you visit a site it can install cookies

TaylorTech :

They are capable of storing what you click on and simple data

TaylorTech :

I always remove mine as there is a huge argument on how safe they are

TaylorTech :

Its not clear, some good some bad

Customer:

True.

Customer:

I

Customer:

I've had superanti set up to scan every morning right after start up on a quick scan and late on Sat nite for a complete each week. If I switch to monitor should I cancel these if it will be working continuously ?

TaylorTech :

Its at your discretion on this, I set mine for real time and set a complete scan twice a week

TaylorTech :

The real time protection will actively protect from incoming threats and the scans detect for any existing problems

TaylorTech :

Does that make good sense?

TaylorTech :

Its like a double check in case something slipped under the radar

Customer:

sounds good. Still no change in the totals and about 30 minutes to go (plus or minus))

TaylorTech :

Ok thanks

Customer:

If we need to do a scan in safemode, I'll go offline and pull U up later with the results

TaylorTech :

Yes no problem at all

TaylorTech :

i would advise malwarebytes to scan your system also

TaylorTech :

Sometimes finding the right tool for the job is a challenge

TaylorTech :

Both these scanners in my experience are capable of doing so

TaylorTech :

We do need to be aware that there ARE certain cookies that will generate popups

TaylorTech :

So it is very possible indeed that one of these cookies is causing the problem

TaylorTech :

A cookie called "Doubleclick" is a harmful one as an example

Customer:

I had not tried malwarebytes yet. I could pull it down and run it before going to safemode

TaylorTech :

It would not be a bad idea to cover that base in normal mode then proceed to use both in safe mode

TaylorTech :

I think that you should complete the spyware scan, repair and remove the cookies

TaylorTech :

Restart when prompted to see if the problem is gone

TaylorTech :

Just so we know if it worked or not

TaylorTech :

Will save you time

Customer:

At the end of an hour, we're up to 140 tracking cookies.

TaylorTech :

Thats alot

TaylorTech :

I am at 387 with my current scan on my computer which is also running

Customer:

I think this complete run is checking the entire hard drive

TaylorTech :

Yes its checking everything

Customer:

I could almost wish for a startreck photon torpedo for those people

TaylorTech :

Thank god, I thought I was the ONLY trekky :-)

Customer:

I remember early movies like "Destination Moon" and "chain Lightning". at least, they were not as hokey as the early Buck Rogers.

TaylorTech :

:-)

Customer:

There is a book by G K Oneal called "High Frontier"; not a novel. He sketched out a design for space islands that make sense. You'd probably have to go online or the public library to find it.

TaylorTech :

Interesting

TaylorTech :

Myself, I enjoyed the next generation with Pickard

Customer:

he is good. I can remember when Nemoy called Startreck a space western.

TaylorTech :

Haha

TaylorTech :

Any more cookies found or stabilized?

Customer:

Still at 140

TaylorTech :

ok

Customer:

1 hr 16mins run, so far; shoud be over soon

TaylorTech :

Yes

Customer:

Finished; 140 cookies, and I spotted several doubleclicks in there.

TaylorTech :

Could be on to something there for absolute sure

TaylorTech :

Repair and restart into normal mode and test to see if the problem has gone

Customer:

will remove and see what happens

TaylorTech :

thanks

Customer:

I'm back after the restart

Customer:

Will check and see what happens

TaylorTech :

Ok

Customer:

Adobe flash player settings popup just reappeared

TaylorTech :

Ok any others?

TaylorTech :

I can try to fix that issue if its all that is left

TaylorTech :

To be honest with you IE9 has had quite a few problems as of late

TaylorTech :

I switched to google chrome about 2 years ago and I dont get any issues

TaylorTech :

It runs smoothly every day

TaylorTech :

PERSONALLY I uninstalled IE9 due to problems every time I used it pretty much

TaylorTech :

Chrome has all these things BUILT in when you download it plus its 3 times the browsing speed

Customer:

This one was in IE. I'm not sure I'm on 9. I'll check.

TaylorTech :

Just something to think about

TaylorTech :

Many of my customers reverted back to internet explorer 8 and run it with no problems

Customer:

I'm trying to find which one I have

TaylorTech :

I can help you with that

TaylorTech :

Click this link

TaylorTech :

SYSTEM SPECS

Customer:

It shows browser as aol906

TaylorTech :

Then that is your default browser that you have open

TaylorTech :

Click on start menu and type in internet explorer into search

TaylorTech :

When it comes up, just click on it to open internet explorer if thats the one you wish to use

TaylorTech :

Everything ok so far?

Customer:

I did, but it did not show which version i have.

TaylorTech :

The big questions is have you been using aol all along?

TaylorTech :

Are you having any issues other than the flash player?

Customer:

apparently so

Customer:

I haven't really noticed other problems. But I wonder what the upgrade from vista to 7 may have done, as well. I'm beginning to think I should have stayed in vista, rather than upgrade.

TaylorTech :

Did you run the windows 7 upgrade adviser before you installed?

TaylorTech :

This tells you if you have any hardware that is not compatible with windows 7

TaylorTech :

So that the decision can be made of installing or not

TaylorTech :

Older machines often need upgrades to work but not always

Customer:

yes and the answer was it was good.

TaylorTech :

Ok good

Customer:

As far as the upgrade was concerned, it was necessary to go to AOL and Hewlett for compatability in both cases, but that was no problem.

TaylorTech :

Ok good to hear, just checking

TaylorTech :

You would not believe how many people install win7 and there system crashes from incompatibility

Customer:

I did have to get with Dell and Microsoft to get the upgrade straightened out, but it has been running OK ever sense

TaylorTech :

Ok

TaylorTech :

Have I managed to cure your problem today? Or do you still have storage popups?

Customer:

What has me puzzled is that this request popup has only happened since the last few updates to adobe flash, which makes me wonder what changes that made.

Customer:

let me check for popups again, be right back

TaylorTech :

Its possible you clicked on a cookie popup which wasnt the genuine program

Customer:

The first thing I clicked on on AOL had the popup request. Let me go off line after downloading malwarebytes and run it. When would be a good time to get back to U

TaylorTech :

I will be logging off shortly but will be back at 8am again

TaylorTech :

What was the popup request?

TaylorTech :

When you open internet explorer are you getting the same thing?

TaylorTech :

Let me know after the malwarebytes scan and we will go from there

Customer:

Cfifles.5minn.com is requesting permission to store more in local storage. this is one ofthe requests that have been coming in in the little box titled Adobe flash Player settings

TaylorTech :

That is suspicious looking

Customer:

It appears that the adobe flash player is asking for more storage in my system, not for themselves, but for various applications.

TaylorTech :

Hmmm I dont trust that

TaylorTech :

After the scan with malwarebytes let me know the results

TaylorTech :

I need to log off now

Customer:

O K shall I log off and get back to U later?

TaylorTech :

Just make sure im in your favorites and get back to me in the morning if thats ok?

TaylorTech :

Do you need a link to malwarebytes before i go?

Customer:

I have a dr appt in the AM, but will leave results when I get them.

TaylorTech :

Perfect

TaylorTech :

Thanks very much and will talk to you tomorrow

Customer:

Just ran Malwarebytes, the popup is still there.. will try safemode.

Expert:  arsufi2002 replied 2 years ago.
Hi ,
Since my colleague has gone offline , i shall assist you at this moment .

By the way have you checked the status of your Hard Drive (space) ?
If not please let me know how much free space you have on C Drive ?
(On windows 7 , lower disk space shows as in red color )

If you have only few space you should move data to other drive that has more space and this will resolve issue

Please let me know the status
Thanks

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
As arranged last night, I logged off and went to safemode and reran both malwarebytes and superantispyware. The popup problem still exists. I have a copy of the hard drive, made before this started on an external hard drive. I do this every month or so. If I reboot from that, it should eliminate the problem, maybe.
Customer: replied 2 years ago.
Mr Taylor asked me to give him the results this morning. There was an item in the superantispyware that said repair, presumably in extreem cases. I also noted a repair choice in safemode. Would either be effective in eliminating this problem?
Customer: replied 2 years ago.

Hard drive is 500 gigs and I don't use half of it.

I will have to pick up on this later; I have a doctor appointment shortly and will be out for the rest of the AM.

Expert:  TaylorTech replied 2 years ago.
Hi I am back online. Time is 7.38am Let me know when you are ready to continue. Unfortunately the other expert has made this more difficult for us by reducing our communication to this format which is highly inconvenient. I will be waiting for you response.
Where did you see the repair choice in safemode?
Expert:  TaylorTech replied 2 years ago.
Yes you need to always run the repair after the scans are complete. This will put into quarantine and upon restart will remove.

What was the item you found?

Once we have eliminated the possible threats on your machine we know you are safe and can continue.

How much storage space do you have on your hard drive(s) at present that is actually FREE space?

I know that you said you dont use half of it but will need to know the numbers to be sure this isnt the problem.
Customer: replied 2 years ago.

Greetings; I'm back from the MD. The figure, the last time I saw it was over 60% free space on the hd.

One of the selections in safemode was repair, up near the top.

On the superantispyware, there was a repair option in the management section I think

I could use a system repair to revert back about a month, I think, but rebooting from the external HD would completely overlay the internal HD.

Don't worry about "accept". U have been doing a wonderful job keeping up with this.

Expert:  TaylorTech replied 2 years ago.
Thank you very much, yes you can try a system restore but if you have installed any programs they will need to be reinstalled so choose the date wisely.

Your system appears to be safe and your drive appears to have no storage issues if you have 60% free.

If you do a restore it will most likely cure the confusion up.

Hope you are well today.

Thanks Mike

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
TaylorTech, Computer Repairer
Category: Computer
Satisfied Customers: 1820
Experience: 6 College Certificates, 16 years exp, Own Computer Business
TaylorTech and 5 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
I just pulled up Superantispyware and discovered a long list of options on the repair section. I could select any or all of them and turn the program loose to do its thing.
Expert:  TaylorTech replied 2 years ago.
Yes the more you select the more areas it will scan.

It would not hurt in aiding to detect the issue.

Customer: replied 2 years ago.
I've just finished running the selected repairs on the spyware. let me check to see what the results are.
Expert:  TaylorTech replied 2 years ago.
Ok no problem
Customer: replied 2 years ago.

the popup is still there

Expert:  TaylorTech replied 2 years ago.
This is very strange that you get messages about storage yet your having no issues with storage.
Customer: replied 2 years ago.
The usual application in the box requests more storage for "cfiles.5min.com".; that is the one that pops up most often. Yesterday morning, with AOL, we tried resetting the amount of space for adobe flash to use up to 10 megs, but that did not help.
Customer: replied 2 years ago.
I'm wondering if the latest version of Adobe Flash Player (with its apps) simply requires more space than it did in the past; as I said in the beginning, all this started after the last couple of updates to it. This was before removing and reinstalling the lastest version (233) of the program.
Expert:  TaylorTech replied 2 years ago.
What exactly do you have for free space on C: drive at this moment?

Also if you uninstall Adobe flash player completely we might be able to reinstall craefully with no problems.

I would uninstall the flash player, restart you machine.

Then attempt to install from adobe website.


Customer: replied 2 years ago.

Free space, according to system info right now is 393,247 megs (84%)

Customer: replied 2 years ago.
am ready to uninstall adobe flash player.
Expert:  TaylorTech replied 2 years ago.
Ok do you need instructions or have you done it before?
I think that you have. After uninstall restart and make sure the pops have gone before the reinstall.
Customer: replied 2 years ago.
Uninstalled!
Customer: replied 2 years ago.
Will get back to U when I've restarted and checked.
Expert:  TaylorTech replied 2 years ago.
Ok no problem at all
Customer: replied 2 years ago.
This is interesting; some videos run with no problem. Those that require the flash player don't run at this point. Under these contidions, there have been no popups so far.
Customer: replied 2 years ago.
I should have mentioned that the restart was done and I checked several browsers, not just AOL.
Expert:  TaylorTech replied 2 years ago.
Google chrome downloads with the flash player preinstalled. You may consider using that browser to avoid further problems OR try the reinstall of the flash player.
Customer: replied 2 years ago.
What's the best way to install the flash player ?
Customer: replied 2 years ago.
I should have asked what the best source is.
Expert:  TaylorTech replied 2 years ago.
Use this link and select latest version at the top

http://www.adobe.com/support/flashplayer/downloads.html
Customer: replied 2 years ago.
It seems that I also acquired the Google Chrome in the process, which I will not complain about. The final msg said I was now running adobe flash player. I'll see what happens.
Expert:  TaylorTech replied 2 years ago.
Sounds like progress :-)
Customer: replied 2 years ago.
I don't know for sure if we succeeded, but the sites I checked so far, have been OK. Only time will tell now, but at least, I can navigate through this mess. If it happens again, I may go to safemode and try the repair from there.
Customer: replied 2 years ago.

I've been bouncing back and forth between the link in favorites and the email responses.

do I hit 'accept' first, or post my comment and then hit 'accept'?

Customer: replied 2 years ago.

It would seem I hit the wrong button this time.

I would like to thank you for your patience and perseverence in trying to solve this problem. Your help has been outstanding and your insight into these problems had been wonderful.'

Again, I appreciate all the help you have given.

Expert:  TaylorTech replied 2 years ago.
Your very very welcome, I enjoyed working with you very much so and I appreciate your kind words.

If you have questions on this matter later on, feel free to post here and Ill try to help you further.

Thanks very much, Mike

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