I had already used the Fn and F9 keys so I used the devmgmt.msc opened the mice and other pointer devices. Right clicked on the touch pad. It wanted to check for updates. Reply said current. Touch pad will not work.
Update driver software (did that said it is current)
Scan for hardware changes
Says working properly.
No luck with any thing
I looked at Toshiba for BIOS I'm not sure if is the right update. I will have to ck further.
Mean while don't understand about saying to accept answer when the problem is still not resolved.
I went back to Toshiba followed the instructions and it appeared to be dnloading. Then I got an error saying "version of ROM file is the same as that of BIOS."
I just can't imagine what the Toshiba tech did when he disabled the touchpad. I feel like Toshiba should fix it at nc. I can't even get anyone to talk to me with out charging me a fee of $49.00.
Thank you for all your help. I am frustrated, but not with you. I'm not new to computershowever, this is my first Toshiba and may well be my last.
This is the problem. It was never that the touchpad stopped working. The computer was new in January 2012. I didn't realize how sensitive the touchpad was and when I typed I kept making the pointer move around the screen and would jump to places I did not want it. I called Toshiba to find out the problem and the tech suggested he disable the touchpad. That when I was comfortable with the laptop I could enable it.
I did not try to enable it myself. I called Toshiba only to find out it would cost me. He suggested a couple things I could try but it did not work that was the FN+F9. Also going in under the properties. That did not work either so I contacted Just Answer.
I tried the Safe Mode as suggested by a JA tech. No luck.
A tab after hardware or in the hardware tab? The only thing in hardware is properties.
I want to say the tech did a remote function.
I have not mentioned is that about a month ago I switched to a WiFi connection. That
is the only thing different.
Still waiting for a reply and resolution to the problem. I hope I'm not being billed.
As I said in my last reply, from what I can see, you have done absolutely everything. At this point, if you weren't certain that you turned it off before, I would think it's a hardware problem.
I'm still looking for a solution. As you can tell by the extraordinary amount of time I've already invested in this, there is no silver bullet.
Last evening I found on my desk top a BIOS Launcher from Toshiba. I guess it has been sitting there from the other day. It says the following.
Boot CD-ROM Installation Method Create CD-ROM NowIf your Toshiba PC is equipped with a bootable CD-ROM device (CD-ROM, DVD-ROM, DVD-RW, DVD-Multi, etc.), and you have access to a CD writer (burner, either installed in your Toshiba PC or in another PC), you can create a bootable BIOS installation CD-ROM using the ISO CD image, sc0yv160.iso, provided in this distribution.
If you have CD burning software on your computer (Windows Vista and 7 have it by default), chances are good it has set itself up as the default handler for ISO CD-ROM images. If this is the case, the link above, and the option to create the bootable CD-ROM from the BIOS Launcher, will launch your CD burning software, ready to burn the ISO image to CD. If your software hasn't set itself up as the default handler for ISO images, we'll recognize that fact, and let you know.
Once you create the bootable CD-ROM, simply boot your computer from the resulting CD. To boot from CD, you can press the F12 key when prompted, or you can use HWSetup to change the boot priority so the CD drive boots before the HDD.
I created the disk then got a message saying it may not have recreated correctly, or something to that effect. So I am afraid to use it to boot my laptop for fear I create an even bigger problem.
If this doesn't help and we cant resolve the problem I am a going to give up. I will go after Toshiba and try to make them solve the problem at no cost to me. It was there tech that disabled the touchpad in the first place. Had I known then, what I know now about the laptop, I would not have gone along with the recommendation to disable the touchpad in the first place. My previous Dell laptop didn't have the sensitivity issue. Never had a problem with the touchpad on it.
Thank you for all your help.
I think it is simply to difficult to be back and forth. I can't imagine how you can keep so many different cases going at once. I don't think we are on the same page.
Thank you for trying.
Thursday, April 26, 2012 4:07 PM EST
So I did nothing.
Then I sent you the message saying I found the BIOS on my desktop and that I checked it out but was afraid to go ahead because it said ther was an error.
Then yo sent back saying it probably would be a waste of time anyway because it is current but I could if I wanted to. I opted not to.
Now, 3 techs since April 25th, and no resolution is a bit much. It's idea,l I guess, if a person can sit at the computer until all problems are resolved. Unfortunately, I cannot.
I will be at work today and will not be available until after 5p DST. I will check for a reply at that time. If we still have no answers I feel it is time to call it quits.
Again, thank you for your effort.