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Sandy
Sandy, Computer Specialist
Category: Computer
Satisfied Customers: 6002
Experience:  Bachelor in Technology, 7+ years of experience
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my windows live account is not accepting my old pass word or

Customer Question

my windows live account is not accepting my old pass word
or the new one i have created and i can not send or receive mail
Submitted: 4 years ago.
Category: Computer
Expert:  Sandy replied 4 years ago.

sandy :

Hello Sir/Madam, Welcome to Just Answer.com. My name is Sandy and I will assist you today.Press Ctrl+D so that can return to this page easily.

sandy :

hello

sandy :

Is it your hotmail or msn email account?

JACUSTOMER-220g08ep- :

dont know

sandy :

Please open the link below:

sandy :

and try to login to your email account.

sandy :

are you able to login into your email account now..

sandy :

hello

sandy :

Please reply back..

JACUSTOMER-220g08ep- :

No and dont have pass word that works tharts my problem

sandy :

okay..please try to reset your password as under:

sandy :

Please open the link:

sandy :

and try to reset the password.

JACUSTOMER-220g08ep- :

tried and did not workHaveused same paass word for e mail for years now not working and even though i created new one which open my account /my e mail is frozen and will not accept my new pass word

sandy :

what error message do you get when you try to use the new password.

JACUSTOMER-220g08ep- :

when i go in to windows live mail it asks for my identity and password but will not accept old or new pass word

sandy :

Please open the link below:

7:18 PM
7:18 PM

and try to login using your new email account.

JACUSTOMER-220g08ep- :

ok maybe there is glich in current system. last night i set new pass word with att mail and it worked with windows live/but not this morning

JACUSTOMER-220g08ep- :

my mail i s coming in over att but not moving over to windows live

JACUSTOMER-220g08ep- :

this is really frustrating because i cant conduct business without my window boxes

JACUSTOMER-220g08ep- :

i will be glad to pay you when we have solved rthis problem

sandy :

yes..

sandy :

please try this:

sandy :

Open the link:

sandy :

Please open the link below:

7:18 PM
7:18 PM

and try to login using your new password now.

JACUSTOMER-220g08ep- :

whaT LINK?

sandy :

Please open the link below:

7:18 PM
7:18 PM

and try to login using your new password now.

JACUSTOMER-220g08ep- :

NEITHER THE ORIGINA AHOO/OLD WINDOWS OR NEW ATT PASSWORDS WORK BIU I JUST EREALIZES INM IN UPPER CASE IWILL ERYin lower case That got me into hotmail

sandy :

great.

sandy :

that was the issue..

sandy :

Please use the lower case always..

JACUSTOMER-220g08ep- :

will hotmail preserve my old windows live records sent messages etc?

sandy :

yes, it shoud.

sandy :

you can check it..

JACUSTOMER-220g08ep- :

Ok ill check it right now

sandy :

okay.

sandy :

thank you.

sandy :

Please hit (Ctrl+D) to bookmark this page or add to Favorites so that you can contact me back anytime.

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Bonus and positive feedback will be highly appreciated.

JACUSTOMER-220g08ep- :

the problem was not upper case i checked that previously. When i checked hotmail no evidence of old documents being saved

sandy :

well, it could be the possibility that you logged in after 30 days.

sandy :

after 30 days, it delete the everything..

JACUSTOMER-220g08ep- :

do not want to exit want to solve problem iam unable to open windows live with my new password amnd if i lose documents that is serious matter

sandy :

now, please try to login to your windows live using this password.

sandy :

small letters.

JACUSTOMER-220g08ep- :

ok tried and it did not work error message come up would need to go back to record maybe its another problem

sandy :

under windows live mail account, please tell me which email account is configured.

JACUSTOMER-220g08ep- :

windows live come up but mailnew mail does not come in mail does come in on att

JACUSTOMER-220g08ep- :

i will look

sandy :

okay..

sandy :

it is an issue with Att account.

sandy :

Please open the link:

sandy :

www.att.net

sandy :

and click mail

sandy :

and try to login.

sandy :

or click forgot password..

sandy :

and try to reset the password.

JACUSTOMER-220g08ep- :

cites errorOx800ccc17/says operation was cancelled by user

sandy :

try to reset the password

sandy :

Thank you.

sandy :

Have you reset it now?

Expert:  Sandy replied 4 years ago.
Please try to reset your ATT email account password first.

After that, please use the new password to login into the email.

Please open the link:

and click mail


Thank you.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!