Hello and Welcome to Just answer. My name is XXXXX XXXXX will be assisting you today
Hello sir,Please specify the operating system installed in the PC.Is it Windows Xp, Windows Vista or Windows 7
Hello John my name is XXXXX XXXXX 7 i think ime not much ov a computer buff sorry
can you boot to windows 7 now ?
The same thin happend on 24th feb and was sorted i also subscribed to mcafee so thought this wouldnt happen again
OH OK.are you chatting from the problematic PC now?
Before we continue Please bookmark/add to favourites this page, use that bookmark or favourites to get back to the chat if you accidentally close the page
how do i add to favorites
Are you using Internet explorer?
can you see favorites in the top left of Internet explorer
click on it then click on add to favorites then click on add
ok i have done that
do you get this in your pc
something like that yes
Please click on this link http://tinyurl.com/yj58u6d download and save it.then run it as administrator
did you manage to download and save the rkill in that link
i think so
now right click on the downloaded file and click on Run as administartor
i dont know how
do you know where the downloaded file is saved?
open your documents then open downloads then right click on rkill and right click on Run as administrator
is this for unknown publisher to make changes for me ?
its ok you can click on continue
getting confused john it was d/w quite quickly before
you mean installed quickly ?
ok its a small file and it will run quickly
i didnt have to do anything like this
but i dont know if ime even doing the right thing
can i remote access to your pc and do it for you
so do i go to tools n view downloads ?
One moment Please .do not leave the PC. I will give the link to remote access your PC
Please click on this link http://220.127.116.11:8040/?Session=50a732da-42da-4994-bb68-8bf4d47f424f&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again Let me know once it’s connected
how did you manage to remove this before ?
i am going to restart the PC
use the favorite if i get disconnected
your system is totally infected this time i will try to clear it if that fails then you need to restore the computer to factory settings which will erase the data on the computer and install windows,drivers and all applications that came with the pc
i am going to restart again
Everything seems to be working fine so please don’t forget to click ACCEPT button in this chat page & leave a POSITIVE Feedback. That’s the only way i get paid for the services that I have provided to you. Some Bonus will be well appreciated