how to get rid of SMART HDD virus?
Computer OS: Windows XP
Macaffe,PC spyware doctor with antivirus,Microsoft website help.scanned every file to try to locate and delete,running in safe mode now.virus removed many times, but still won't go away.
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Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode with Networking (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred.
Next, please go to Safe Mode with Networking again, then click below and click on Download Latest Version, to download and install the Malwarebytes Anti-malware software. Then scan your computer: http://www.filehippo.com/download_malwarebytes_anti_malware/ (Do not buy anything; just use its free feature.)
If that does not work, download and run the windows defender offline program and burn it to a disk, then boot from the cd/dvd drive to scan:
(download the 32-bit for windows xp)
Please let me know if there is still any issue later. Thank you.
The virus has hidden my restore feature, and I can't access it, or find it.
In Safe mode, you can try to turn off system restore, then turn it back on and check: http://support.microsoft.com/kb/310405 If it does not work, please try my 2nd and/or 3rd suggestions in my previous reply. Thank you. Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
How do I get to the hidden system restore function to turn it off? The virus has hidden it somewhere.I'm already in safe mode
You can't; you can only scan. Were you able to turn off system restore, then turn it back on ? Thanks.
How do I get to the hidden system restore function to turn it off? The virus has hidden it somewhere.I'm already in safe mode. How do I find it?
Just turn off the system restore, then turn it back on :