How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh, Support Specialist
Category: Computer
Satisfied Customers: 15561
Experience:  5 years as Network Admin, 10+ years of IT support
Type Your Computer Question Here...
Josh is online now
A new question is answered every 9 seconds

Why is my monitor not going to the sleep mode?

Customer Question

My monitor will not go into sleep mode. It stays on all the time. How do I get it to go into sleep mode when not in use?

Submitted: 4 years ago.
Category: Computer
Expert:  Josh replied 4 years ago.

Please RIGHT click on the desktop and select Personalize then click on Screen Saver

On the left hand side select 'Change when to turn off the Display'

Where it says 'Turn off the display' adjust it for the time you wish to have it power down.

Then click on SAVE CHANGES

Customer: replied 4 years ago.

I will not know if this works until the time I entered passes, correct?

Expert:  Josh replied 4 years ago.

Try adjusting the time for 1 minute so you can test it quickly

Customer: replied 4 years ago.

I changed it to 1 minute and have waited three. It is still on my desktop.

Expert:  Josh replied 4 years ago.

Please turn off the screen saver and keep the turn off display at 1 minute.

Make sure you are not touching the mouse or keyboard for the 1 minute

Customer: replied 4 years ago.

still not going into sleep mode. I am NOT touching the mouse, shaking the desk etc. I actually have left the room for the past five minutes and the room is still illuminated by the monitors.

Expert:  Josh replied 4 years ago.
Are you using a desktop or laptop?

If it is a laptop, is it plugged in or unplugged?
Customer: replied 4 years ago.
Expert:  Josh replied 4 years ago.

OK great!

Did you turn off the screensaver? (Turn it off, setting it to blank does not turn it off)

Make sure it says NONE

Customer: replied 4 years ago.

it is set to NONE.. i have it set to one minute and it has been 4. no avail

Expert:  Josh replied 4 years ago.
Do you have Magicjack installed by any chance?
Customer: replied 4 years ago.
i doubt it, i do not even know what that is. This is a new problem with the screen. It has always gone into sleep mode. I do not EVER change settings.. do not know how to do that. The computer is new (4 weeks). I have a virus last weekend (Saturday) from opening an attachment, called a computer tech, he came and cleaned it.. since then, my screen has been on. It is illuminating the office (attached to the bedroom!)
Expert:  Josh replied 4 years ago.

Please try running this Fix it tool --->

Then after that is complete try adjusting the settings again

Customer: replied 4 years ago.
ran the fix it tool.. reset settings. waited 4 minutes.. still not correcting issue... is this where i yell uncle, call it quits and go to bed?
Expert:  Josh replied 4 years ago.

I would like to continue troubleshooting but if you are tired and wish to go to bed then I certainly understand.

If that is the case you can always press the power button on the monitor each time you are finished so the light does not display or you can click on Start then select click the arrow next to Shutdown and select SLEEP.

Josh and 6 other Computer Specialists are ready to help you
Customer: replied 4 years ago.

My monitor and computer will not go into sleep mode.. What am I to do?

Expert:  Josh replied 4 years ago.

Hi again,

Let's check to see if any programs are preventing it from sleeping.

  1. Open Power Options by clicking the Start button, clicking Control Panel, clicking System and Security, and then clicking Power Options.

  2. On the Select a power plan page, click Change plan settings for the plan that you want to change.

  3. On the Change settings for the plan page, click Change advanced power settings.

  4. On the Advanced settings tab, expand Sleep, expand Allow wake timers, choose Disable when it's plugged in, and then click OK.

Try again

Customer: replied 4 years ago.

okay.. once again followed instructions. how frustrating! still not going into sleep mode.

As stated earlier, it used to go into this mode until this past weekend!

Expert:  Josh replied 4 years ago.

Open System Restore by clicking the Start button . In the search box, type System Restore, and then, in the list of results, click System Restore.

Select a date before the issue. (Click on Show more Restore points)
Your computer will restart, after the restart try again.

Note: Press CTRL+D to save this page as a favorite so you can return to it.

Customer: replied 4 years ago.

will i lose info from that prior date on???

I have alot of data i cannot lose!

Expert:  Josh replied 4 years ago.
You will not lose your personal files
Customer: replied 4 years ago.

okay.. i am still here.. was not in office yesterday.

New discovery.. if i am in a "program", computer screen does go to power save mode.. if i leave it on my MSN page, it does not..

If all programs are closed or minimized and ONLY the desktop is up, it does NOT go into sleep mode (the computer itself never goes into power save.. it used to, i had to move the mouse to wake it up) this is when actually the light on the front would be yellow mode vs blue for "ON"

Expert:  Josh replied 4 years ago.
Did you perform the restore?
Customer: replied 4 years ago.

yes and it is still the same.

Expert:  Josh replied 4 years ago.
OK now that you restored your computer, change the settings again