I have been blocked on my current hotmail account and I have mo other e-mail account. I have just started a new business and need it fixed immediately. I tried to follow the steps provided but when i click the continue button it gives me a server run error and doesn't let me continue. I can't even post a question on the help board because it won't let me sign in. PLEASE HELP! My blocked e-mail address XXXXX@XXXXXX.XXX
rebooting, sign in & sign out, following the promts but their is some sort of error on your side that stops me from continueing on.
Hiya, My name is XXXX XXX I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.
Have you attempted a password XXXXX yet?
Where did you obtain the steps to begin with?
no I have not because once I sign in it gives me this....
and then it has a little "continue" button to click and once i click it I get....
Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".
Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.
and I have no idea what to do with that
Ok please go to your sign in page
Leave all the fields blank on the login and ONLY click CANT ACCESS YOUR ACCOUNT
Click forgot my password XX we can attempt a reset
Click reset my password XX blue
i've done that and now it gives me ....
Do you recognize the email address it wants to send the reset info too?
If yes, is it an email address you can access?
not really, I think that it is one I used in college don.t remember password XX it and not 100% sure of what e-mail address is
Ok click to send to that email address, after you do this we will then need to get into that address SOMEHOW
Do you think you can do it?
Or you can choose another method
You can answer your security questions
ONLY if you remember the correct answers
You will need to review your current options to see which one would be the easier option
I can do the security questions
Ok please proceed with those instead
make sure your answers to all the required questions are 100%
Otherwise it can make things even harder
got thru security questions and making new password
Thats a very encouraging sign
Make sure you do indeed change it to something different
I recommend you change it to something that has at least one capital letter in it
Let me know if we have victory
No, I just signed in with my new password XXX it gave me the same messages as before that I am blocked and to continue and once I continue I get the run time error
Let me send you a sign in link, i want to be sure there is no virus involved
When you open this link
make sure your address bar says this
I did and I got the same message, i need a way to get hotmail to unblock me
Once your account has been blocked, it is usually for a 24 hour period
will it just unblock itself?
No it wont unfortunately, if your account has been hacked which is a possibility, you will need to submit a form to them for account recovery
I would like you to download a program called SuperAntiSpyware
ok how, do you have a link?
Thats error you get, I have never seen before and its making me very curious
Will get it now for you
Download the free version
Once downloaded, do a full system scan
Click high boost after you click scan
You will see a little check box
When the scan is complete it will ask you to repair the issues
Once the repair has been done it will ask you to restart the computer to clean everything out
Make sure you save this page to your favorites before you restart so you can get back to me
Let me know the results of the scan before you restart so I know what we are dealing with IF anything.
ok thanks, has it picked anything up as of yet?
in the threats detected it has 36 items currently, which is crazy because I just bought this computer last week!
Are they cookies?
Ok they are usually LOW on the totem pole unless it says otherwise and not really a concern
well that's good, it is still scanning
how long do the scans generally last?
It depends on the size of your drive, it can be up to an hour
just finished & it is only the 36 file items
I would like to do a test, can you download google chrome and see if you can go through the reset there instead?
should i remove the threats first?
Yes go ahead, do not need to restart tho
If they all cookies its low threat
ok just a sec
do i need to create a sign in & sync?
for google chrome
No not at all
Once downloaded just head to the hotmail page
ok dowloaded and at hotmail page. do you want me to sign in?
Yes try the sign in and see what messages we get
yes exact same
Ok I can only recommend that you submit a form to recover your account
We have tried everything I can think of
ok how do i do that?
I will give you the link
Recover your account HERE
How are you doing?
I have submitted a request but it said that it could take 24 hrs.; is it usually quicker than that?
It can be, it depends on how many requests they have
I hope it will be quick, but you never know for sure
so will that fix my hotmail or do I have to create a new account?
When they get back with you, they should provide you a link to get back into your account
They should allow you to get back in without problems
I personally cant guarantee you of that but thats the norm
man I hope so, I got a lot of my new business stuff in there
I hope so too, thats the bad thing about free accounts, is when things go wrong the customer service really isnt there
Your having to deal with links to reset and forms etc
in the hope that they will release it for you
It may be in your best interests to open a new account so at least you have something to work with
Anything else I can help you with at this point?
Hey Man i just got access back to my e-mail... GOD is Great!!! Thank you for ALL of your help! Have a Blessed Day!!! Your the Man!!! THANKS!!!
I love it when that happens
Welcome, please hit accept so I can be paid for helping you and any bonuses are appreciated
do i just hit the accept button now?
Hope you have a great day and very happy you got it back
BOO-YAH!!! Thanks Man!!!
6 College Certificates, 16 years exp, Own Computer Business