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I have been blocked on my current hotmail account and I have

Customer Question

I have been blocked on my current hotmail account and I have mo other e-mail account. I have just started a new business and need it fixed immediately. I tried to follow the steps provided but when i click the continue button it gives me a server run error and doesn't let me continue. I can't even post a question on the help board because it won't let me sign in. PLEASE HELP! My blocked e-mail address XXXXX@XXXXXX.XXX

Optional Information:
Browser: IE

Already Tried:
rebooting, sign in & sign out, following the promts but their is some sort of error on your side that stops me from continueing on.

Submitted: 382 days and 6 hours ago.

Category: Computer

Value: $28

Status: CLOSED

Accepted Answer

Expert: TaylorTech replied 382 days and 6 hours ago.

TaylorTech :

Hiya, My name is XXXX XXX I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.

TaylorTech :

Have you attempted a password XXXXX yet?

TaylorTech :

Where did you obtain the steps to begin with?

Customer :

no I have not because once I sign in it gives me this....

Customer :

Your account has been blocked

Why are you seeing this?

Someone may have used your account to send out a lot of junk messages (or something else that violates the Windows Live Terms of Service).
We're here to help you get your account back.

What do you need to do?

We'll walk you through a few steps to verify that you own the account, then have you change your password XX case someone else has been accessing your account. It should only take a few minutes and then you'll be unblocked and on your way.

We've cleaned your account settings

Often customers get here because someone else has access to your account and are using it without your knowledge to send spam. To protect you and your contacts, we've removed any Hotmail auto-replies or linked accounts you may have had.

Customer :

and then it has a little "continue" button to click and once i click it I get....

Customer :

Server Error in '/security' Application.

Runtime Error

Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine.

Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".

<configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration>

Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.

<configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration>

Customer :

and I have no idea what to do with that

TaylorTech :

Ok please go to your sign in page

TaylorTech :

Leave all the fields blank on the login and ONLY click CANT ACCESS YOUR ACCOUNT

TaylorTech :

Click forgot my password XX we can attempt a reset

TaylorTech :

Click reset my password XX blue

Customer :

i've done that and now it gives me ....

Customer : Reset your password

Account►
Reset your password

Select an option for resetting your password.

Email me a reset link

We'll send another password XXXXX link to these email addresses.

wh*****@hotmail.com

Security Question

Use my secret answer to verify my identity.

Question:

Best childhood friend

Secret answer:

Customer support

If you can't reset your password, please contact customer support for assistance.

Customer support

TaylorTech :

Do you recognize the email address it wants to send the reset info too?

TaylorTech :

If yes, is it an email address you can access?

Customer :

not really, I think that it is one I used in college don.t remember password XX it and not 100% sure of what e-mail address is

TaylorTech :

Ok click to send to that email address, after you do this we will then need to get into that address SOMEHOW

TaylorTech :

Do you think you can do it?

TaylorTech :

Or you can choose another method

TaylorTech :

You can answer your security questions

TaylorTech :

ONLY if you remember the correct answers

TaylorTech :

You will need to review your current options to see which one would be the easier option

Customer :

I can do the security questions

TaylorTech :

Ok please proceed with those instead

TaylorTech :

make sure your answers to all the required questions are 100%

TaylorTech :

Otherwise it can make things even harder

Customer :

got thru security questions and making new password

TaylorTech :

Thats a very encouraging sign

TaylorTech :

Make sure you do indeed change it to something different

TaylorTech :

I recommend you change it to something that has at least one capital letter in it

Customer :

TaylorTech :

Let me know if we have victory

Customer :

No, I just signed in with my new password XXX it gave me the same messages as before that I am blocked and to continue and once I continue I get the run time error

TaylorTech :

Let me send you a sign in link, i want to be sure there is no virus involved

Customer :

TaylorTech :

When you open this link

TaylorTech :

make sure your address bar says this

TaylorTech :

https://login.live.com/ppsecure/secure.srf?lc=1033&sf=1&id=64855&ru=https://mail.live.com/%3fid%3d64855&tw=86400&fs=0&kv=0&cb=&cbcxt=mai&seclog=10&wp=MBI&wa=wsignin1.0&wlsu=1

Customer :

I did and I got the same message, i need a way to get hotmail to unblock me

TaylorTech :

Once your account has been blocked, it is usually for a 24 hour period

Customer :

will it just unblock itself?

TaylorTech :

No it wont unfortunately, if your account has been hacked which is a possibility, you will need to submit a form to them for account recovery

TaylorTech :

I would like you to download a program called SuperAntiSpyware

Customer :

ok how, do you have a link?

TaylorTech :

Thats error you get, I have never seen before and its making me very curious

TaylorTech :

Will get it now for you

Customer :

cool thanks

TaylorTech :

http://www.superantispyware.com/

TaylorTech :

Download the free version

Customer :

TaylorTech :

Once downloaded, do a full system scan

TaylorTech :

Click high boost after you click scan

TaylorTech :

You will see a little check box

TaylorTech :

When the scan is complete it will ask you to repair the issues

TaylorTech :

Once the repair has been done it will ask you to restart the computer to clean everything out

TaylorTech :

Make sure you save this page to your favorites before you restart so you can get back to me

TaylorTech :

Let me know the results of the scan before you restart so I know what we are dealing with IF anything.

Customer :

still scanning

TaylorTech :

ok thanks, has it picked anything up as of yet?

Customer :

in the threats detected it has 36 items currently, which is crazy because I just bought this computer last week!

TaylorTech :

Are they cookies?

Customer :

yes

TaylorTech :

Ok they are usually LOW on the totem pole unless it says otherwise and not really a concern

Customer :

well that's good, it is still scanning

TaylorTech :

ok thanks

Customer :

how long do the scans generally last?

TaylorTech :

It depends on the size of your drive, it can be up to an hour

Customer :

just finished & it is only the 36 file items

TaylorTech :

I would like to do a test, can you download google chrome and see if you can go through the reset there instead?

Customer :

should i remove the threats first?

TaylorTech :

Yes go ahead, do not need to restart tho

TaylorTech :

If they all cookies its low threat

Customer :

ok just a sec

Customer :

do i need to create a sign in & sync?

Customer :

for google chrome

TaylorTech :

No not at all

TaylorTech :

Once downloaded just head to the hotmail page

Customer :

ok dowloaded and at hotmail page. do you want me to sign in?

TaylorTech :

Yes try the sign in and see what messages we get

Customer :

Same Messages

TaylorTech :

Same errors?

Customer :

yes exact same

TaylorTech :

Ok I can only recommend that you submit a form to recover your account

TaylorTech :

We have tried everything I can think of

Customer :

ok how do i do that?

TaylorTech :

I will give you the link

TaylorTech :

Recover your account HERE

TaylorTech :

How are you doing?

Customer :

I have submitted a request but it said that it could take 24 hrs.; is it usually quicker than that?

TaylorTech :

It can be, it depends on how many requests they have

TaylorTech :

I hope it will be quick, but you never know for sure

Customer :

so will that fix my hotmail or do I have to create a new account?

TaylorTech :

When they get back with you, they should provide you a link to get back into your account

TaylorTech :

They should allow you to get back in without problems

TaylorTech :

I personally cant guarantee you of that but thats the norm

Customer :

man I hope so, I got a lot of my new business stuff in there

TaylorTech :

I hope so too, thats the bad thing about free accounts, is when things go wrong the customer service really isnt there

TaylorTech :

Your having to deal with links to reset and forms etc

TaylorTech :

in the hope that they will release it for you

TaylorTech :

It may be in your best interests to open a new account so at least you have something to work with

TaylorTech :

Anything else I can help you with at this point?

Customer :

Hey Man i just got access back to my e-mail... GOD is Great!!! Thank you for ALL of your help! Have a Blessed Day!!! Your the Man!!! THANKS!!!

TaylorTech :

YESSSSSSSSSSSSSS

TaylorTech :

I love it when that happens

Customer :

ME TOO!!!!

Customer :

Thanks Again!!!

TaylorTech :

Welcome, please hit accept so I can be paid for helping you and any bonuses are appreciated

Customer :

do i just hit the accept button now?

TaylorTech :

Hope you have a great day and very happy you got it back

TaylorTech :

Please

Customer :

BOO-YAH!!! Thanks Man!!!

TaylorTech :

:-)

Expert Type	Computer Repairer
Category:	Computer
Pos. Feedback:	91.6 %
Accepts:	986
Answered:	4/24/2012

Experience: 6 College Certificates, 16 years exp, Own Computer Business

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