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Ask Cris Your Own Question
Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6284
Experience:  10 years of IT experience in both business and residential.
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How to tell if someone has hacked into your computer?

Resolved Question:

How to tell if someone has hacked into your computer?
Submitted: 4 years ago.
Category: Computer
Expert:  Cris replied 4 years ago.

ITTechQ&A :

Hi, Thanks for contacting JustAnswer.com I am Cris and will assist you with your question.

ITTechQ&A :

Hi, the best way to find out is to run a virus scan. I can help you download and use a FREE effective virus scan which can determine if your PC has been hacked.

Customer:

Ok.....will that keep my computer free of a hacker as well as junk mail ?

ITTechQ&A :

It will remove any malicious virus that can allow a hacker access.

ITTechQ&A :

It will not eliminate all junk email.

ITTechQ&A :

Junk email comes from you surfing sites and registering your email for sites and other places.

ITTechQ&A :

What email service do you use?

Customer:

I have verizon & sometimes use gmail

ITTechQ&A :

OK, what you need to do is add the email to junk email.

Also some email are subscription emails, which will keep coming until you un-register from the mailing list.

ITTechQ&A :

To do so open the email scroll to the bottom usually in the fine print you will find a unsubscribe link.

Customer:

Ok...I'd appreciate if you can download that free virus scan you mentioned and let me know.

ITTechQ&A :

OK give me a sec to give you the link.

Customer:

Ok....by the wayCustomer....are you from the sandhills in Nebraska?

ITTechQ&A :

No I am not, I am located in NJ.

OK, use the link I have provided to download Malwarebytes. When you click on the link the page will open in a 2nd window. Click on Download Installer then "Run" the site will then download and install the software for you. Once it's done please let me know so we can continue.

Click here>>> MalwareBytes Download

Customer:

I think it finished installing. What now?

ITTechQ&A :

OK, great. The icon for the application will be on your desktop.

Open it, click on "Decline" to use for free. Then "Yes" to update the database.

When the program opens quick scan will be selected. Just click on Start Scan.

ITTechQ&A :

The scan may take anywhere from 5-20 mins all depends.

ITTechQ&A :

How are you making out?

ITTechQ&A :

Are you still with me"

ITTechQ&A :

?

Cris and 5 other Computer Specialists are ready to help you
Expert:  Cris replied 4 years ago.
How did you make out with the scan?