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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25728
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
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I am having a serious issue.....I downloaded a free dvd thing

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I am having a serious issue.....I downloaded a free dvd thing on all my computers. I can give you that info if you need it....honestly I am not sure which program has caused it...I downloaded several things.....but since I was easily downloading movies and saving them to my computer and it worked...i ended up downloading to all my computers. I had some major suspicious activity on my debit card....and when I looked into the charge I came back to a program with a smiliar name as the one I downloaded....so I decided to remove the program...would not let me...I had an almost impossible time opening system restore...and at this point I have tried 5 different restore dates and it will not restore. What do I do?? Something very weird is going on...Thanks so much All my computers run Windows xp
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hello and welcome to JustAnswer. I look forward to assisting you today with your question and providing the best answer possible.

Please try this: turn off your computer. Then turn it on, and right after the black screen with white text or the computer company logo disappears, press & release key F8 repeatedly until a menu appears, then you select Safe Mode with Networking (note: if there is no menu, then try the same steps again, but this time, press key F8 a bit earlier). Then login and click Start->all programs->accessories->system tools->system restore and restore the computer to any date before this issue has occurred to see if system restore works or not. Then just continue the following:

 

Next, please go to Safe Mode with Networking again, then click below and click on Download Latest Version, to download and install the Malwarebytes Anti-malware software. Then scan your computer:
http://www.filehippo.com/download_malwarebytes_anti_malware/
(Do not buy anything; just use its free feature.)

, then restart the

 

Next, download and install the Revo Uninstaller program at
http://www.revouninstaller.com/start_freeware_download.html
, then open it, and select the program you want to remove, then click on Uninstall
, then select the Advanced option , then select all whenever prompted, and delete and confirm
, then restart the computer, and check.

 

Please let me know if there is still any issue later. Thank you.



Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Customer: replied 2 years ago.
Alright...on the first computer a Compaq Tc1100.....I ran in the safe mode with networking...went to several dates and it all came back unsuccesful. I already have malwarebytes on all computers....however on the compaq tc1100 it says file it missing or corrupt. On my desktop computer I am currently running the malware bytes scan.....nothing shows up yet...however I have not tried the safe mode networking on it yet. As for my third computer I have done nothing to it yet. Any more advice for the tc1100 that can not be restored? Thank you
Expert:  Viet - Computer Tech replied 2 years ago.
You can turn off system restore, then turn it back on:
http://support.microsoft.com/kb/310405
; then system restore should work later (not now as all restore points will be removed when turning off)

Please try the revo uninstaller program to remove that program. Thank you.

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 25728
Experience: Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 8 7 Vista XP etc.
Viet - Computer Tech and 13 other Computer Specialists are ready to help you

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