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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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cant open gmail messages. Help

Resolved Question:

can't open gmail messages. Help
Submitted: 5 years ago.
Category: Computer
Expert:  James K. replied 5 years ago.

knoker1234 :

Hello

knoker1234 :

My name is James

knoker1234 :

Welcome to Just Answer

knoker1234 :

Can you log into Gmail , then When you open a Email nothing happens

Customer:

Hi, yes, my gmail shows up but can't open any messages

knoker1234 :

Ok thanks

knoker1234 :

Are you using Internet Explorer to Accses Gmail ?

Customer:

I think so, how do I determine if that is the case?

knoker1234 :

no problem , please do this

knoker1234 :

CLICK HERE >Download and install Firefox , and try and get your Email using Firefox

Customer:

ok

knoker1234 :

ill standby

knoker1234 :

How did you get on

Customer:

Should be downloaded. Now what do I do? Close my email then open it again?

knoker1234 :

Close and open it using Firefox , Once Installed , Clcik the Red Icon on the Desktop and Using the Red Icon and see if you can your Email using Firefox

knoker1234 :

Let me know

Customer:

Got the gmail, is a very strange format. Can open a message but has a lot of junk text in it....

knoker1234 :

Ok then sounds like an Internet explorer issue , When you leave this page please do this close all open Windows Open Internet Explorer , Click Tools> Internet Options >Advanced >Reset >Reset again , log into Gmail , Please click the green Accept button and leave feedback

Customer:

So then do I go to Firefox to open gmail or what?

Customer:

And how can I get back to you if it doesn't work?

knoker1234 :

Just come back to this page ,

knoker1234 :

You cna Use Internet Explorer , or Firefox for your Email

knoker1234 :

can*

Customer:

Before I can "reset", I must close all windows, including yours, can I get back to you?

knoker1234 :

bookmark the page press Ctrl and D at the sametime come back any issues

Customer:

How do I bookmark this page? Shows you how good I am...

knoker1234 :

press Ctrl and D at the same time

knoker1234 :

or just log inot Justanswer and click on my question if you need more help

Customer:

Thanks

knoker1234 :

no problem anytime ,

Customer:

How do I get back to a bookmarked page?

James K. and other Computer Specialists are ready to help you
Expert:  James K. replied 5 years ago.
Reset IE with the Instructions I gave you and test and Come back any Issues

Cheers James

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