My name is James
Welcome to Just Answer
Can you log into Gmail , then When you open a Email nothing happens
Hi, yes, my gmail shows up but can't open any messages
Are you using Internet Explorer to Accses Gmail ?
I think so, how do I determine if that is the case?
no problem , please do this
CLICK HERE >Download and install Firefox , and try and get your Email using Firefox
How did you get on
Should be downloaded. Now what do I do? Close my email then open it again?
Close and open it using Firefox , Once Installed , Clcik the Red Icon on the Desktop and Using the Red Icon and see if you can your Email using Firefox
Let me know
Got the gmail, is a very strange format. Can open a message but has a lot of junk text in it....
Ok then sounds like an Internet explorer issue , When you leave this page please do this close all open Windows Open Internet Explorer , Click Tools> Internet Options >Advanced >Reset >Reset again , log into Gmail , Please click the green Accept button and leave feedback
So then do I go to Firefox to open gmail or what?
And how can I get back to you if it doesn't work?
Just come back to this page ,
You cna Use Internet Explorer , or Firefox for your Email
Before I can "reset", I must close all windows, including yours, can I get back to you?
bookmark the page press Ctrl and D at the sametime come back any issues
How do I bookmark this page? Shows you how good I am...
press Ctrl and D at the same time
or just log inot Justanswer and click on my question if you need more help
no problem anytime ,
How do I get back to a bookmarked page?