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James K.
James K., Consultant
Category: Computer
Satisfied Customers: 5908
Experience:  Technical Director of IT Company
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cant open gmail messages. Help

Resolved Question:

can't open gmail messages. Help
Submitted: 2 years ago.
Category: Computer
Expert:  James K. replied 2 years ago.

knoker1234 :

Hello

knoker1234 :

My name is James

knoker1234 :

Welcome to Just Answer

knoker1234 :

Can you log into Gmail , then When you open a Email nothing happens

Customer:

Hi, yes, my gmail shows up but can't open any messages

knoker1234 :

Ok thanks

knoker1234 :

Are you using Internet Explorer to Accses Gmail ?

Customer:

I think so, how do I determine if that is the case?

knoker1234 :

no problem , please do this

knoker1234 :

CLICK HERE >Download and install Firefox , and try and get your Email using Firefox

Customer:

ok

knoker1234 :

ill standby

knoker1234 :

How did you get on

Customer:

Should be downloaded. Now what do I do? Close my email then open it again?

knoker1234 :

Close and open it using Firefox , Once Installed , Clcik the Red Icon on the Desktop and Using the Red Icon and see if you can your Email using Firefox

knoker1234 :

Let me know

Customer:

Got the gmail, is a very strange format. Can open a message but has a lot of junk text in it....

knoker1234 :

Ok then sounds like an Internet explorer issue , When you leave this page please do this close all open Windows Open Internet Explorer , Click Tools> Internet Options >Advanced >Reset >Reset again , log into Gmail , Please click the green Accept button and leave feedback

Customer:

So then do I go to Firefox to open gmail or what?

Customer:

And how can I get back to you if it doesn't work?

knoker1234 :

Just come back to this page ,

knoker1234 :

You cna Use Internet Explorer , or Firefox for your Email

knoker1234 :

can*

Customer:

Before I can "reset", I must close all windows, including yours, can I get back to you?

knoker1234 :

bookmark the page press Ctrl and D at the sametime come back any issues

Customer:

How do I bookmark this page? Shows you how good I am...

knoker1234 :

press Ctrl and D at the same time

knoker1234 :

or just log inot Justanswer and click on my question if you need more help

Customer:

Thanks

knoker1234 :

no problem anytime ,

Customer:

How do I get back to a bookmarked page?

James K., Consultant
Category: Computer
Satisfied Customers: 5908
Experience: Technical Director of IT Company
James K. and 5 other Computer Specialists are ready to help you
Expert:  James K. replied 2 years ago.
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Expert:  James K. replied 2 years ago.
Reset IE with the Instructions I gave you and test and Come back any Issues

Cheers James

Remember, if for any reason you are unsatisfied with my answer, we can continue the conversation until you’re satisfied and Accept my answer. I can address follow up questions at no extra charge and I’m always here to help. Thank you for using JustAnswer!

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