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Hiya, My name is Mike and I've been repairing and upgrading computers for over 10 years, I will help you to the best of my ability.
There is a very very high chance it is a malfunction by there site.
Which browser are you using?
Please would you download google chrome so we can test the chat in another browser
Click this link to download it
it is already down loaded
You have it already?
Open the google browser and see if the chat works there
yes it is there already
ok, does the chat work there?
i did not check it yet, do you want me to check it
you mean you could not find a error on this end
Have you opened chrome and tested POF chat?
you mean the chat is working now, if so could you check it for me
No I mean I need you to test it in chrome to see if its the POF website or your browser
FYI POF has ZERO customer service, thats why you was sent to this site for Computer Tech Support
Does it work?
What is FYI Pof has Zero cust.service, i am not with you on that
They do not have a customer service phone number or any kind of tech support for there site
Are you able to chat in chrome?
Not at all, sorry to say,
i will try in chrome, & come back to you is that possible
Go ahead, ill wait here
If you are getting the same result in chrome, the chat feature must be down for now
Try again tomorrow or later today and see if its back up
sorry it is not working as yet
so can you tell me how much will be the payment be for this job, as i asked a one time charge, is it valid for 7 days
The one time payment you made to us is for this question only im afraid.
Is there any way you can copy here what the error message is that you get so I can undeed confirm its the chat that is the problem, I am 99% sure it is the fault of the POF website itself at this point.
No Taylor tec, i checked with the site, when i sign in on to the chat screen it says, connection failed, it has been happening ever sinse the day you looked at it
I will need you to try logging in to a different computer to test it again
With zero error messages and if it only says connection failed then it WILL be the pof site which is not connecting.
Taylor tech, i checked with my friends, they made me understand,that they are able to connect on to the chat feature
& i am getting a error message, saying connection failed, please be kind enough to look in to this & advise me, tk you
Thanks for doing that!
Now, the connection failed message is appearing inside the chat window itself or is it in form of a pop up window?
If its a pop up window, can you tell if it is generated by windows or by pof?