Hi my name is Jeremy, I would like to assist you with your question. I am an expert here on JustAnswer.com in the computer field. How are you doing today?
Let me do a quick IP trace to see where that 18.104.22.168 originated
I am worried about this problem.
It is possible that some one may have phished your password to advertise to your contacts (sending spam)
I can help you out though, no worries.
I have been a computer tech a little over 15 years now :) you are in good hands.
Thank you. I have no experience with this kind of problem.
It does appear that somone in Serbia has accessed your Gmail, however 99% of the time they use your account to send messages to your contact that appear to be coming from you.
Here is what we need to do:
First we need to change you r password.
Then we need to use Google's Unlock Captcha (this should let you use Mac Mail again)
Then we need to update your password in Mac Mail
OK how do I start?
First we need to login to Gmail through the webmail interface
Let me give you a direct link
Click this link and Sign in
Next it should take you to the Inbox
On the right hand side there is a gear button click on the gear and choose settings
Let me know when you are there.
OK, that's done
Great, now we want to click the accounts and import tab
You want to choose change password
Once you change your password click the save button
I recommend using something at least 8 characters long with numbers and letters
Avoid using dates, family memember names, pet names, etc
When it finishes saving also under the accounts and import tab there is an option to change password recovery options
Click on this and scroll down Security Question. Change the security question (Just in case whoever had access to your account didn't set one so they could re-gain access)
Problem: I used the password I have always used for my gmail account and it says it is incorrect.
Let me know when you get this far.
That's strange, didn't you just login with that password?
Make sure the cap locks are not on
I tried the security question and that worked but my old password did not. However, I have now chosen a new password and it tells me that it is a strong one. What's next?
Now we need to do the Google Captcha Unlock
Let me grab that link for you
This should let Gmail work again on your mac.
Click this link and press continue
I have a message that says this verification will expire in 10 minutes. What now?
Open the Mac Mail Program
In Mail click the mail menu and choose preferences
Next click the accounts tab
Click your Gmail account , highlight the old password and click delete
Where do I find preferences?
Type the new Gmail password
Which mail program do you use?
I'm not sure - how do I find out the program?
Which icon do you click to open your email
The little stamp on the dashboard
Go ahead and open that up
Try to check your email it should prompt the password is incorrect and have you type the new one in
If it does not appear let me know and we will manually update it
Ok, I used the new password box opened up and it looks like it's giving me new messages
Thats great :)
You should be good now but.
If you receive any strange emails that appear to be coming from Google
They are fake and will try to steal your password again
If you could add our chat to your bookmarks
You can return anytime and chat with me, even if it's not Google related, I am a computer tech
Also press the accept button and leave positive feedback, don't hesitate to return anytime :) My name is Jeremy again.
Thank you so much Jeremy, I would really appreciate that. I am not sure how to add this to my bookmarks. How do I do that - sorry I am such a neophyte - as you can tell, my university years were back in the days I used an electric typewriter to prepare my essays.
Not a problem it was a pleasure thanks for all your patience it was great meeting you, i hope you'll come back if you need anything
I enabled the accept button on our chat it should be clickable now
When you press accept please leave positive feedback
:) Also have a great upcoming weekend