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Jeremy
Jeremy, Computer Repairer
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Having problems signing into Gmail

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I have been having trouble getting into my Gmail account from my Apple Mac book for about a week and keep getting a message that says GMAIL IMAP server rejected the password ***** user "mackaystudio". So, I finally tried going online and then signing into my Gmail that way and it worked. But in doing so, I got a message about "suspicious activity" on my account when I was signing in. Today, I noticed a red "Warning: we believe your account was recently accessed from Serbia:" and then a series of numbers"109.92.100.201". What should I do? I have just emailed payment information for a fairly large business transaction and, while there were no passwords or bank access PIN numbers in the information, there was the address of my bank and transaction reference numbers and I am quite worried. What should I do?

BestComputerExpert:

Welcome to JustAnswer.com

BestComputerExpert:

Let me do a quick IP trace to see where that 109.92.100.201 originated

BestComputerExpert:

It is possible that someone may have phished your password ***** advertise to your contacts (sending spam)

BestComputerExpert:

It does appear that someone in Serbia has accessed your Gmail; however 99% of the time they use your account to send messages to your contact that appear to be coming from you.

BestComputerExpert:

Here is what we need to do:

BestComputerExpert:

First we need to change you r password.

BestComputerExpert:

Then we need to use Google's Unlock Captcha (this should let you use Mac Mail again)

BestComputerExpert:

Then we need to update your password ***** Mac Mail

BestComputerExpert:

First we need to login to Gmail through the webmail interface

BestComputerExpert:

mail.google.com

BestComputerExpert:

Click this link and Sign in

BestComputerExpert:

Next it should take you to the Inbox

BestComputerExpert:

On the right hand side there is a gear button click on the gear and choose settings

BestComputerExpert:

Now we want to click the accounts and import tab

BestComputerExpert:

You want to choose change password

BestComputerExpert:

Once you change your password ***** the save button

BestComputerExpert:

I recommend using something at least 8 characters long with numbers and letters

BestComputerExpert:

Avoid using dates, family member names, pet names, etc

BestComputerExpert:

When it finishes saving also under the accounts and import tab there is an option to change password ***** options

BestComputerExpert:

Click on this and scroll down Security Question. Change the security question (Just in case whoever had access to your account didn't set one so they could re-gain access)

JACUSTOMER-3d9yg765- :

I used the password ***** have always used for my Gmail account and it says it is incorrect.

BestComputerExpert:

Didn't you just login with that password?

BestComputerExpert:

Make sure the cap locks are not on

JACUSTOMER-3d9yg765- :

Yes

JACUSTOMER-3d9yg765- :

I tried the security question and that worked but my old password ***** not. However, I have now chosen a new password ***** it tells me that it is a strong one. What's next?

BestComputerExpert:

Now we need to do the Google Captcha Unlock

BestComputerExpert:

This should let Gmail work again on your Mac.

BestComputerExpert:

https://accounts.google.com/b/0/DisplayUnlockCaptcha

BestComputerExpert:

Click this link and press continue

JACUSTOMER-3d9yg765- :

I have a message that says this verification will expire in 10 minutes. What now?

BestComputerExpert:

Open the Mac Mail Program

BestComputerExpert:

In Mail click the mail menu and choose preferences

BestComputerExpert:

Next click the accounts tab

BestComputerExpert:

Click your Gmail account, highlight the old password ***** click delete

JACUSTOMER-3d9yg765- :

Where do I find preferences?

BestComputerExpert:

Type the new Gmail password

BestComputerExpert:

Which mail program do you use?

JACUSTOMER-3d9yg765- :

I'm not sure, how do I find out the program?

BestComputerExpert:

Which icon do you click to open your email?

JACUSTOMER-3d9yg765- :

The little stamp on the dashboard

BestComputerExpert:

Go ahead and open that up

BestComputerExpert:

Try to check your email it should prompt the password ***** ***** and have you type the new one in

BestComputerExpert:

If it does not appear let me know and we will manually update it

JACUSTOMER-3d9yg765- :

Ok, I used the new password ***** opened up and it looks like it's giving me new messages

BestComputerExpert:

You should be good now.

BestComputerExpert:

If you receive any strange emails that appear to be coming from Google

BestComputerExpert:

Ignore them

BestComputerExpert:

The emails are fakes, and will try to steal your password *****

BestComputerExpert:

If you could add our chat to your bookmarks

JACUSTOMER-3d9yg765- :

I am not sure how to add this to my bookmarks. How do I do that?

BestComputerExpert:

I enabled the accept button on our chat it should be clickable now

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