hello sir/madam, i would like to help you, please let me know when you are ready.
it seems your real time anti virus solution is blocking them. can you disable it temporarily and then try again. after doing this, if you have no problems, please re-activate your anti virus solution. if something goes wrong please let me know. we can go step by step and fix it together.
what was the last time you were able to use your computer without problems? (we can do a system restore that will restore your computer to an earlier date)
last week. I tried a system restore and it will not let me do so.
It gives me a falure message on the restore stoping the data dump
can you click your start button. go to SEARCH BAR at bottom and type this
and press enter. it will open your configuration utility. when you are there please let me know.
yes, because we will disable the services too.
can you go to SERVICES now (tab)
check HIDE MICROSOFT SERVICES checkbox.
press disable all. press apply. and restart your computer.
no changes yet
can you go to msconfig
go to startup tab. are they all unchecked ?
can you go to services.
check hide microsoft..
are they all unchecked?
they won't stay unchecked though. Went back to services tab after I checked and hit ok. They were all checked again. Hit hide Microsoft again and they all unchecked. Hit ok again and went back to tab. They were all checked again.
can you check HIDE MICROSOFT SERVICES checkbox first and then press disable all
when you try to open outlook what happens ?
can you go to msconfig, and from general tab, select the first option (normal startup)
and press ok, and restart your computer.