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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8130
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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My Outlook will not let me open any attachments (.xls or .pdf)

Resolved Question:

My Outlook will not let me open any attachments (.xls or .pdf) and also will not let me download anything into the computer. Windows 7 64.
What is the solution?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam, i would like to help you, please let me know when you are ready.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8130
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 12 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 2 years ago.

Come back to this page at any time to see additional information from your Expert. You will also receive an email when your question is updated. If you want to send a message to your Expert, use the box below.
Expert:  Jerry Hannell replied 2 years ago.

it seems your real time anti virus solution is blocking them. can you disable it temporarily and then try again. after doing this, if you have no problems, please re-activate your anti virus solution. if something goes wrong please let me know. we can go step by step and fix it together.

Customer: replied 2 years ago.
how do I disable the real time anti virus? Also, all of my programs in the start up menu have disappeared (when I click the Microsoft logo in the lower left corner). Only can get to programs when I click "all programs".
Expert:  Jerry Hannell replied 2 years ago.

what was the last time you were able to use your computer without problems? (we can do a system restore that will restore your computer to an earlier date)

Customer: replied 2 years ago.

last week. I tried a system restore and it will not let me do so.

It gives me a falure message on the restore stoping the data dump

Customer: replied 2 years ago.
I have disabled all security. Tried to reload Norton 360 and it will not allow the download. It runs security scan and disallows the download.
Expert:  Jerry Hannell replied 2 years ago.

can you click your start button. go to SEARCH BAR at bottom and type this

msconfig

and press enter. it will open your configuration utility. when you are there please let me know.

Customer: replied 2 years ago.
there
Expert:  Jerry Hannell replied 2 years ago.
can you go to startup tab. and press DISABLE ALL. and press apply. when done, please let me know.
Customer: replied 2 years ago.
ok, but disabled without re-start. Is that ok?
Expert:  Jerry Hannell replied 2 years ago.

yes, because we will disable the services too.

can you go to SERVICES now (tab)

check HIDE MICROSOFT SERVICES checkbox.

press disable all. press apply. and restart your computer.

Customer: replied 2 years ago.
Restarting now
Following you on Iphone
Expert:  Jerry Hannell replied 2 years ago.
waiting.
Customer: replied 2 years ago.
ok, it's restarted
Customer: replied 2 years ago.

no changes yet

Expert:  Jerry Hannell replied 2 years ago.

can you go to msconfig

go to startup tab. are they all unchecked ?

Customer: replied 2 years ago.
yes, all unchecked
Expert:  Jerry Hannell replied 2 years ago.

can you go to services.

check hide microsoft..

are they all unchecked?

Customer: replied 2 years ago.
yes, all unchecked when I check hide microsoft
Customer: replied 2 years ago.

they won't stay unchecked though. Went back to services tab after I checked and hit ok. They were all checked again. Hit hide Microsoft again and they all unchecked. Hit ok again and went back to tab. They were all checked again.

 

?????

Expert:  Jerry Hannell replied 2 years ago.
can you go to GENERAL tab. do you see the DIAGNOSTICS mode? (second option )
Customer: replied 2 years ago.
yes
Expert:  Jerry Hannell replied 2 years ago.
can you select it and press ok and restart your computer
Customer: replied 2 years ago.
Restarting now
Expert:  Jerry Hannell replied 2 years ago.
waiting,
Customer: replied 2 years ago.
Restarted but screen is really dim.
Expert:  Jerry Hannell replied 2 years ago.
now can you go to msconfig, and disable everything (including services tab)
Customer: replied 2 years ago.
Is this by checking each box in the services tab and clicking disable all?
Expert:  Jerry Hannell replied 2 years ago.

hi,

can you check HIDE MICROSOFT SERVICES checkbox first and then press disable all

Customer: replied 2 years ago.
Disable all in startup tab too. Already disabled services after checking hide all Microsoft services.
Expert:  Jerry Hannell replied 2 years ago.
now can you restart your computer.
Customer: replied 2 years ago.
Restarted
Expert:  Jerry Hannell replied 2 years ago.
now can you try to open pdf or xls
Customer: replied 2 years ago.
I can't open outlook to get to the email attachments to open
Expert:  Jerry Hannell replied 2 years ago.

when you try to open outlook what happens ?

Customer: replied 2 years ago.
Nothing. It just sits there "thinking"
Expert:  Jerry Hannell replied 2 years ago.
can you restart your computer.
Customer: replied 2 years ago.
Yes. Just restarted.
Expert:  Jerry Hannell replied 2 years ago.
can you open outlook
Customer: replied 2 years ago.
No. It goes to the startup box for windows Internet explorer but doesn't connect. It's like it's in safe mode
Expert:  Jerry Hannell replied 2 years ago.

can you go to msconfig, and from general tab, select the first option (normal startup)

and press ok, and restart your computer.

Customer: replied 2 years ago.
Done. Opened outlook successful. Went to email with excel attachment. Tried to open. Note cane up that Clark. Could not be downloaded.
Customer: replied 2 years ago.
Leaving now for 6 hr drive. Can we get back later on this probl?
Expert:  Jerry Hannell replied 2 years ago.
ok, when you come back we can continue
Customer: replied 2 years ago.
Thanks.

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