How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Mary Your Own Question

Mary
Mary, Computer Support Specialist
Category: Computer
Satisfied Customers: 667
Experience:  20+ years working with both Mac and Windows computers and peripherals
44751453
Type Your Computer Question Here...
Mary is online now
A new question is answered every 9 seconds

Trying to access our security camera system

Customer Question

Trying to access our security camera system, The ActiveX program will not download due to "unknown publisher". The URL is 192.168.1.60/. How can I get the control to download in order to access the security system?
Submitted: 2 years ago.
Category: Computer
Expert:  Mary replied 2 years ago.
Hi, I'm Mary and I'll do my best to help you solve your computer issue.

What you'll need to do is allow (or at least prompt you to allow) the download of unsigned ActiveX applications.

In order to give you the instructions however, I need to know which browser you are using (IE, Chrome, Firefox, etc)...
Customer: replied 2 years ago.
For the security cameras, I am using Internet Explorer. That is IE9.
Expert:  Mary replied 2 years ago.
Ok, easy to do:

In IE, select the Tools Menu
Select Internet Options
Select the Security Tab

Toward the bottom of the window, click the Custom Level button
In the window that appears, enable the items highlighted in the illustration below:

graphic

Click OK and close the windows.

Quit and restart IE. You should now be able to access your camera.

NOTE: this option does allow for the non-promped running of any and all ActiveX content. If you're only using IE for the camera, this won't be a security risk.

From what you said, it sounds like you use another browser for your normal internet stuff but, if you use IE for anything other than the camera, I recommend you change both items to "Prompt." You will then be given the choice whether you want to run the ActiveX content.
Mary, Computer Support Specialist
Category: Computer
Satisfied Customers: 667
Experience: 20+ years working with both Mac and Windows computers and peripherals
Mary and 7 other Computer Specialists are ready to help you
Customer: replied 2 years ago.
Your Expert answered your Computer questionShould I upgrade to IE 10? should I disable AVG 12?
Customer: replied 2 years ago.
Your Expert answered your Computer questionHave you been able to access the cameras with the URL I sent? Is it possible for you to access my computer and go through the process? I discovered tha though I can access the security system on the computer connected to the common router, I cannot access through my home computer. I have a 5 port switch with the modem, Voip and router connected. should I connect the security systems to the 5 port switch?
Expert:  Mary replied 2 years ago.
Hi.

I'm not able to do a remote access into your computer, but other of our experts are.

I'll ask one of them to take over and continue assisting you.

You don't need to do anything. Another expert will join this discussion shortly.

Mary
Expert:  amit.gzp786 replied 2 years ago.
Hi,
Greeting!
Thanks for contacting JustAnswer.
Are you still looking for help? Contact me with details and deadline so that I can start working on this and deliver it to you within you deadline.Waiting for response.
Thanks
Customer: replied 2 years ago.

As you see from my last response, I need to set my Netgear N300 router to access these two security camera systems. Can you get access to my computer to go through this process? My Internet service provider is NexgenAccess.

Customer: replied 2 years ago.
Relist: Other.
Answer did not work. I also found that I need to set the router to permit access from the internet. I do not know how.
Expert:  Mary replied 2 years ago.
Hi, I do appreciate the accept, but I suspect it might have been a mistake.

No worries however. I've asked one of my experienced colleagues to step in to continue to assist you and if he is able to solve your problem, I'll make sure your payment is transferred to him.

Although I wasn't able to solve your problem, I am monitoring your question to make sure you are helped.

Mary
Customer: replied 2 years ago.
Thank you!Laughing I did not get a reply from the second person, I need someone who can access my computer, or walk me through the process of setting up the router to permit access from the internet to these two security camera systems.
Expert:  Mary replied 2 years ago.
No problem at all.

I've requested some of my colleagues look at our discussion and try to help.

What I suggest we first do, however, is refer this to our customer service department so that the mistaken accept can be credited back to you. That way, there won't be confusion in the payment when you do get the remote access help you need.

Mary
Expert:  Carl L replied 2 years ago.

Hi and welcome to Just Answer. My name is XXXXX XXXXX have been repairing Computers Professionally for over 13+ years and currently own a Shop in FL.

 

I am able to remotely connect to you and fix your problem. Just so we're on the right page, are we still having problems viewing the DVR due to the "Unknown Publisher" error, or has that been fixed and your having another issue? If were still dealing with the "Unknown Publisher" from a H.264 Remote Setup DVR, there are actually a couple more things that need to be changed in the Security Options. Let me know.

 

Thanks,

XXXXX XXXXXndsey

Customer: replied 2 years ago.
Yes, I cannot download the add-on for the one system, however I also need to be able to acess these cameras from the internet.
Expert:  Carl L replied 2 years ago.

To be able to access them from the internet, you will have to have a Static IP. A Static IP is an additional service that you can get through your Internet Provider. Call them and have it activated on your line. It usually runs about an extra $15 a month. It takes about 5-7 days for them to set it up. Once it's all setup, let me know and I'll guide your through the rest. As for the other, make sure the "Internet" Security Settings are set like this:

 

graphic

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
< Last | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer New York
  • I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you! RP Austin, TX
  • Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill Bill M. Schenectady, New York
  • The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you! Frank Canada
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
 
 
 

Meet The Experts:

 
 
 
  • Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
< Last | Next >
  • http://ww2.justanswer.com/uploads/EN/Engineer1010/2012-6-9_132423_jaj12a.64x64.jpg Andy's Avatar

    Andy

    Computer Consultant

    Satisfied Customers:

    5311
    11yr exp, Comp Engg, Internet expert, Web developer, SEO
  • http://ww2.justanswer.com/uploads/BA/barrenrock/2011-10-19_215925_JamesJAFinal.64x64.jpg James's Avatar

    James

    Sr. Computer Support Expert

    Satisfied Customers:

    8376
    20 years of experience building, fixing and servicing PCs and operating systems.
  • http://ww2.justanswer.com/uploads/zeyank/2009-09-26_154244_P8110079.png Ryan H.'s Avatar

    Ryan H.

    Computer Support Specialist

    Satisfied Customers:

    1741
    A+ Certified Technician - 10 Years experience working with all types of computer systems.
  • http://ww2.justanswer.com/uploads/JA/jadedangel57/2011-11-8_193134_janenewsm.64x64.jpg Jane Lefler's Avatar

    Jane Lefler

    Sr Prog Analyst / Technician

    Satisfied Customers:

    0
    Computer Programmer / Technician/ Consultant 16+ years
  • http://ww2.justanswer.com/uploads/RO/robmpreston/2013-9-23_233814_mijiFZm.64x64.jpg RPI Solutions's Avatar

    RPI Solutions

    Support Specialist

    Satisfied Customers:

    3476
    5+ Years in IT, BS in Computer Science
  • http://ww2.justanswer.com/uploads/BA/barunrath/2012-7-5_201954_Profilepic2.64x64.jpg B. Rath's Avatar

    B. Rath

    Computer Support Specialist

    Satisfied Customers:

    8671
    Certified Computer/Networking Support Specialist.
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S.'s Avatar

    Frederick S.

    Computer Specialist

    Satisfied Customers:

    7240
    Computer technician and founder of a home PC repair company.
 
 
 

Related Computer Questions

Chat Now With A Tech Support Specialist
Mary
Mary
Digital Printing Consultant
90 Satisfied Customers
20+ years working with both Mac and Windows computers and peripherals