If my solution worked please don’t forget to click ACCEPT button in this page & leave a POSITIVE Feedback. That’s the only way i get paid for the services i have provided to you. Some Bonus will be well appreciated Thank You
Thanks for the link to the site for the drivers I am looking for. I will try it tomorrow and let you know if it does the trick. Another, perhaps related problem, is that this lap top has a built in web cam. I can find no reference to it though anywhere - nothing on the keyboard, no reference to it in device manager. How do I operate it?
Have been trying to find the missing drivers. I eventually got to the link and found the list of drivers. Your directions where not very precise and the web pages frequently freeze.
When looking for the wireless LAN adapter driver, I found there are many different drivers for each ofseveral manufacturers ie intell, realtek etc, Which one is installed on my machineand which do I want?
Found both the LAN and webcam drivers but was unable to download them. I kept getting 'error on page' message or the page freezes.
I am unable to find the Toshiba web cam application. Toshiba Utilities does not appear under 'all programs'. I am of course unable to check www.test mycamera.com until I get an Internetconnection.
I will continue to try and download drivers, but if I can't, would it be possible for you to download them and send them to me as a file attachment?
I await your reply.
OK I understand. I will keep trying and get back to you eventually.
Just realsed, you didn't answer my question about which type of wireless LAN adapter Idriver I need.
Awaiting your response.
Just realsed, you didn't answer my question about which type of wireless LAN adapter driver I need.
I am still struggling to find the following drivers: LAN and wireless LAN (presumably these are two different drivers) plus the web cam driver.
I am beginning to wonder if we are looking at the same driver list. The page I am looking at shows many different wireless LAN adapters from varying manufacturers. I need to know which one to download.
It would be a lot easier for me if you were able to remotely access this computer (rayk22@supanet..com) and download these files to me. I didn't know you could do this. Do you need any further infomation from me first?
If you do download them, save them in 'My Downloads' as I will need to transfer them to my laptop with a memory stick.
Let me know if you can go ahead.
Yes please . Let me have remote access link.
I have had another look at my laptop. As I said in my original letter, it is the Ethernet Controller and Network Controller that are 'yellowed out'. Whether these are the same as the LAN and Wireless LAN drivers I don't know. Anyway, thats what I need.
Please click on this link http://184.108.40.206:8040/?Session=69c16fa0-7cd2-4d07-b91e-eadc8af62713&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again Let me know once it’s connected
SUCCESS! I loaded the drivers this morning and all went well. You have solved the problem. I now have Internet access and the web cam is working. Well done.
I followed very closely what you did on Saturday. It seems that I wasn't far away, but I noticed that you too had problems selecting the right driver from those available from the different suppliers. You will appreciate the problem I had.
I was a bit worried when I saw you had downloaded Zip files. I was wondering how I was going to deal with them as I had not yet loaded WinZip onto the laptop. Thanks for converting them for me (I must learn how to do that). The fact that you then loaded eveything onto a memoy stick for me was a real bonus. Thank you so much.
I am now in business once again and so perhaps I can get some work done on the laptop. Just one further question though. I would like to access some files from other computers on my network, but they are all running Windows XP. Can I do this and if so how?
Many thanks for your help and patience. I will give a 4* reference!!
Thanks for the link. I haven't read it yet but I had a quick piepp and I.m sure it will give me the information I require.
Rebuild going well. Before I started, took the precaution of preparing a system back up disc! Have recovered my web site but still unable to configure Outlook Express or get any E mail connection. Can you help me?
Which email services are you using just let me know the part after @ in your email id for example @ gmail .com
I haven't restored the computer, It is exactly as we set it up last week. I have just prepared a recovery disc in case I should ever need to restore to factory settings.
I have downloaded website software onto Windows 7 and imported website from memory stick. Everthing seems OK.
Looking for XXXXX@XXXXXX.XXX on Outlook Express. I have all the access codes
Due to privacy and security in this page the email address is blocked and marked asXXX@XXXXXX.XXX so let me know the part after @ in your email id. For example @ yahoo .com
I am trying to configue E mail on windows live mail (I thought that would lead me eventually to outlook express amd my supanet account)
I am sending this message from same machine that we were using last week - not the Toshiba laptop.
Let me know once it’s connected
Have a Great God Blessed Day
Have got both my PC (which we have used up to now) and toshiba laptop on. Sending this from PC. Need link from you in order for us to communicate on laptop. Send it to me here and I will copy and paste it into laptop.
Please click on this link http://220.127.116.11:8040/?Session=c8e955bf-919f-4172-9970-d7e216234791&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again Let me know once it’s connected
Have had problems getting throigh to you this afternoon. Supanet say connection info is ok but I'm still unable to connect. I can send mail from laptop but not receive. Let me hav a link as yesterday and i will paste it into the laptop.
Please click on this link http://18.104.22.168:8040/?Session=f513447a-40e9-4526-9d6f-ec2080e18f42&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again Let me know once it’s connected
Tried to connect for over an hour but apparently no free slots. Will try your link one more time at about 6.30 pm. If no luck, will contact you again tomorrow afternoon
GMT It is 1700 hrs in GB
Ready to resume whenever you are. Let me have link and I will paste it into the laptop and then we can communicate from that.
OK. Will wait until I hear further fro you. I hope all goes well for you
Please click on this link http://22.214.171.124:8040/?Session=18c65f83-a494-4416-b9f1-fc6e449c003c&SUPPORT=NET then you will get a disclaimer please click on i agree. Then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again Let me know once it’s connected
Everything seems to be working fine so please don’t forget to click ACCEPT button in this chat page & leave a POSITIVE Feedback. That’s the only way i get paid for the services that I have provided to you. Some Bonus will be well appreciated
Many thanks for your E mail and for checking on my computer after all your efforts. All is well, apart from one problem (next paragraph) and I have rated you and left positive feed back. You were a great help. Thankyou.
My only problem now is that I am unable to send E mails via Microsoft Outlook. Strangely, I can receive them but not send. I think it is a registry problem as I am getting a screen message saying 'windows address book is unable to find the WAB DLL '. I have been attempting to fix it but no luck so far. If you can send me a link to my laptop (XXXXX@XXXXXX.XXX) I will send you a sceen shot of the error message and perhaps you can help me again.
It was very kind of you to follow up the situation and I look forward to hearing from you again.
Note:-Due to privacy and security in the chat the email address is blocked and marked as email@example.com so just let me know the part after @ in your email id. For example @ yahoo .com
I am using Microsoft 2000 on my laptop. The error message reads as follows:
error occured (Ox9CD4011D) when attempting to open the Windows address book. Unable to find the WAB DLL
If you can send me a link to the laptop, I will send you a screen shot of the error message.
My Internet provider is supanet.com
Let me know if you require any further information.
Will now not be available for some 2-3 hours
I think you may have solved the problem already. I am trying to use Microsoft Office 2000 SR - 1 Premium. It is a Microsoft programme disc that I had and used successfully with Windows XP. I was not aware that this was incompatible with Windows 7. If I purchase an up to date version of microsoft office should every thing then be OK?
I will be on line on this machine from 10 0 am until 1.0 pm GMT tomorrow 6 April if this is convenient for you. If not, please leave me a message and we will talk again on Monday 7th
OK. Look forward to talking with you tomorrow
Good Morning from England John! I'm on line and you have my attention.
Give me the link on this machine and I will then copy and paste it into laptop'
Apologies for long delay. Having problems transfering link. Can you see if you can send it direct to rwtk22@******. (same internet provider)
On line and ready to have another go whenever you are. Let me have link.
1. Please click on this link http://www.filehippo.com download_malwarebytes_anti_malware/download/6a5b2c1adb0e88e84ab39920bab1ebbd/ (Do not click on any other links in the web page the download will start shortly once you can clicked on the link i gave you. It’s a free antivirus program just for scanning the full computer. it won’t work as real-time protection anti-virus) Download and install also update it now run a full system scan. If it finds any threats click on view results and select all and remove the threats.
2.Click on start then type inetcpl.cpl in the search box and press enter that will open internet properties window now click on delete under browsing history>>>select everything then click delete. Now click on security tab>>>then click on reset all zones to default level (if that option is enabled) >>>now click on advanced tab >>>click on restore advanced settings then click on apply. Now click reset then another window opens in that select the option delete personal settings…. Then click on reset 3.Open my computer>>Right click on C drive>>>properties>>>disk clean-up>>>select all the options and click OKThe above steps for increasing the system and internet speed because last time when i tried to remote access to your pc it was so slow that i couldn't move the mouse cursor.so please please do the above then restart the pc also see if the wi-fi signal is strong and let me know then we can try the the remote access again
Received your detailed instructions and will do my best to follow them. Will then get back to you but don't know how long that will take!
Thank you for your guidance
Having problems following your last instruction. OK to here:
Click on start then type Wab32.dll in the search box that will show the Wab32.dll in the search list
Right clicking after this does not take me to an open file location
Can you clarify please.
http://tinyurl.com/4xdwa . but to run errase file I have to read and understand a Read Me File about how to use it. This has completely lost me and so I am not proceeding. Sorry, but it is all getting far to technical for me. I think we now have to call it a day
OK. I will have one last try - just for your sake! I know you don't like being defeated
Followed your instructions and all went well. System scan verified 100% and no integrity violations
sadly, still getting error message (Ox9CD4011D)
If you wish to get me paid for the time and services I provide. Please don’t forget to click ACCEPT button in the chat page. That’s the only way I get paid for the time and services that I have provided to you