Good evening. Thanks for using JustAnswer. I'm XXXXX XXXXX, a/k/a "DrKlahn."
Some additional information will be helpful to determine what the nature of the problem may be.
Does the manufacturer's splash screen show when the system is first powered up?
Is there any indication that Windows is trying to load?
Is there any error message displayed?
If you repeatedly press F8 while the system is trying to start, does the system display the Advanced Boot Menu? (shown below)
Thank you. Can you get the system into Safe Mode from the Advanced Boot Menu by using the arrow keys to get down to that line?
Thank you. This is a situation where a Windows 7 installation or recovery DVD is required. It is also a relatively high-risk operation, and something I am not comfortable doing over the Internet.
I recommend locating the Windows 7 installation or recovery DVD that was supplied with your computer. You will need this to do the repair. I will pass this question back to the available question pool, and another Expert should pick it up shortly. I wish you a successful and speedy conclusion to this problem.
If I could get to a Safe mode anything my problems would go away. This problem is bigger than that. Windows 7 will not load and though I can get to F2 and F8 and F12, it doesn't seem to help and yes, I do have a system disk and five recovery discs. Any other ideas?
Ok thanks for the info. I am sorry I must have missed that above. So let me ask you this please, when you start the computer and hit the F2 (setup screen) are you able to change the book order on the motherboard to have the system start from the cd instead of the hard drive? I don't mean the F12 screen where it allows you to change the boot order for a one time boot. I would like to know if you can change the boot order on the motherboard screen ok. Just let me know if you can or have tried to start things this way so I can try to walk you through the repair Thanks Denise.
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5253bz628 I think.
I have a system disc and five recovery discs.
The System disc does not seem to play very long and the disc just sort of stops, so I'm uncertain if its the disc, or it just apart of the problem having with windows 7 not loading.
Are you booting using ALT+F10, or the recovery disk?
Are you able to get into the BIOS on startup? If you can do that, then you can set the BIOS back to it's defaults.
The model number you gave me is the correct information. I was able to find a BIOS update that may help. Please go to the following link - it will download the latest BIOS for your computer. Once it's extracted, you will have to put it on a DOS boot device like a flash drive to run the file. I've also included a link to the instructions to do that.
Acer BIOS Download
Creating a DOS Boot Device
Ok... this is excellent that you've gotten this far. You are saying that you are able to boot from the flash drive, correct? If that's the case, just plug the flash drive into the computer with the downloaded bios files. Then just copy everything from under the DOS folder to the flash drive. You can even drag and drop it. What you want to end up with is those files on the flash drive, but not in any folders.
You should end up with a flash drive that looks something like this:
In addition to whatever is there to make it boot.
Then, when you boot to the flash drive, all you should have to do is type:
and press enter.
The update should take it from there.