Login|Contact Us
Question and Answer

Computer

Ask a Computer Question, Get an Answer ASAP!

  • Ask A Question
  • Browse Answers
  • Meet The Experts
  • How JustAnswer Works

Hi I was on my pc a few minutes ago and as I couldnt get Internet

 

Customer Question

Hi
I was on my pc a few minutes ago and as I couldnt get Internet access, I turned off the computer and reset my modem. In switching my pc back on, it freezes on the energy saver screen. What can I dO?

 

Optional Information:
Computer OS: Windows XP
Browser: IE

Already Tried:
Rebooting

Submitted: 379 days and 17 hours ago.
Category: Computer
Value: AU$36
Status: CLOSED
Picture
Expert:  Jinsmn replied 379 days and 17 hours ago.

Hi, welcome to justanswer. I am Jins here to assist you. Reboot your computer. Press and release the F8 key continuously when system starts. You will get an Advanced Options Menu. Select Safemode with networking and press Enter.



Wait a little to complete the boot process. Then click here and download malwarebytes antimalware program. You only need to download its freeware version. Install and launch malwarebytes. Update its database and do a full system scan with it by following its onscreen instructions.

Restart the computer and again boot into Safemode with networking. Then click here and download ccleaner. It is a freeware registry cleaner. Install and launch ccleaner. Click on the registry icon on the left side of ccleaner. Click on Scan for issues button. After completing the scan click on Fix selected issues button.

Restart the computer and boot normally.


Regards
Jins

Please ACCEPT My Solution If It Helped ..

POSITIVE Feedback And A BONUS Are Always Appreciated ..

PLEASE CONTACT ME BEFORE LEAVING A NEGATIVE FEEDBACK

Customer replied 379 days and 17 hours ago.

Thanks. Have rebooted but f8 won't do the trick

Customer replied 379 days and 12 hours ago.

Relist: Other.
Still waiting for a response

Picture
Expert:  prfpcdoctor replied 379 days and 10 hours ago.

Hi there can you reboot as you did previously then go into the f8 startup menu again choosing safe mode on its own then when you go into safe mode it will say do you want to restore or continue in safe mode choose restore and choose a restore date before the problem occurred it should then shut your machine down and it should come up with your machine has been successfully restored. Let me know how that goes or what point you get stuck at.

Customer replied 379 days and 9 hours ago.

Ok here is what happens. I turn on the of and there is an energy saver screen. Options are tab:Post Screen, DEL :BIOS Setup/Q Flash, F9 :xpressrecovery2, F12:Boot Menu, End: QFlash

Only button that changes the screen out of these is tab.

Then I get similar options in the next screen. delete is the only button that works and it says prepare to enter setup....but nothing happens.

Picture
Expert:  prfpcdoctor replied 379 days and 9 hours ago.

Ah ok can you unplug the power from the machine and press the power button a couple of times to discharge then plug back in and power up making sure you have no external devices attached that are not completely necessary eg keyboard mouse and monitor. If this doesn't work go into the bios using del key then select load optimised defaults then save and exit let me know if that works.

Customer replied 379 days and 9 hours ago.

Yes this worked. Thank you. Any idea what could have caused this?

Accepted Answer

Picture
Expert:  prfpcdoctor replied 379 days and 8 hours ago.

It's most probably the bios got stuck this just resets the bios. Does happen some times please click accept to thank me.

Expert TypeInformation Systems Manager
Category: Computer
Pos. Feedback: 84.8 %
Accepts: 245
Answered: 4/8/2012

Experience: I am a technical leader for a large manufacturing company. MCP, CCA. CCNA , CNA.

Ask this Expert a Question >
 
Tweet

26 Tech Support Specialists are Online Right Now

Ask Your Question Now
Computer Questions Date Submitted
where is the content of the inbox and folders stored on my 4/18/2013
For unknown reasons my Microsofr 2003 Email started giving 4/18/2013
My computer froze and I got a blue screen. I re-started in 4/18/2013
While attempting to automatically insert table of contents 4/18/2013
I am using Word Perfect X3 - lost my hardrive on Windows XP 4/18/2013
Each time I start up my Lenovo T410, it does a check-hard-drive 4/18/2013
My Dell laptop beeps 7 times and it does not start. My friend 4/18/2013
everytime I open windows live mail a box appears stating initialization 4/18/2013
Question about transferring the audio from my iphone RECORDER 4/18/2013
I just purchased a Belkin KVM Switch (Model # XXXXX) to 4/18/2013
RSS
Next 10 >
Ask A Tech Support Specialist
Type Your Computer Question Here...
characters left:

Top Computer Experts

See More Tech Support Specialists

In The News

Nbc
Washington Post
New York Times
Cnn
Learn More

How It Works

  • Ask an Expert
  • Get a Professional Answer
  • Ask Followup Questions
  • 100% Satisfaction Guarantee
Learn More
close
Find Expert answers related to your question.
Sign up using email
We will never post anything without your permission.
Already have an account? Sign in

Ask a Tech Support Specialist

Get a Professional Answer. 100% Satisfaction Guaranteed.
226 Tech Support Specialists are Online Now
Type Your Computer Question Here...
characters left:
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.
Truste
Contact Us | Terms of Service | Privacy & Security | About Us | Our Network
© 2003-2013 JustAnswer LLC
  • Pearl.com
  • JustAnswer UK
  • JustAnswer Germany
  • JustAnswer Spanish
  • JustAnswer Japan