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Ask lifesaver Your Own Question

lifesaver, Computer Software Engineer
Category: Computer
Satisfied Customers: 5962
Experience:  Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.
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How do I uninstall from my computer? It keeps popping

Customer Question

How do I uninstall from my computer? It keeps popping up every time I try to open an email message. I originally downloaded to access music, but uninstall it. But it did not effectively eliminate this d.yimg site.
Submitted: 3 years ago.
Category: Computer
Expert:  lifesaver replied 3 years ago.

lifesaver :

Hi , Welcome to

lifesaver :

Download and run a quick scan.

lifesaver :

Post the results..

Customer: replied 3 years ago.
As requested, I downloaded Malwarebytes and ran a scan. Below is response. Where do I go from here?:

Malwarebytes Anti-Malware (Trial)

Database version: v2012.04.07.06

Windows Vista Service Pack 2 x64 NTFS

Internet Explorer 9.0.8112.16421

joe :: JOE-PC [administrator]

Protection: Enabled

4/7/2012 9:53:37 AM

mbam-log-2012-04-07 (09-53-37).txt

Scan type: Quick scan

Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM

Scan options disabled: P2P

Objects scanned: 197458

Time elapsed: 11 minute(s), 21 second(s)

Memory Processes Detected: 0

(No malicious items detected)

Memory Modules Detected: 0

(No malicious items detected)

Registry Keys Detected: 9

HKCR\AppID\{0D82ACD6-A652-4496-A298-2BDE705F4227} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKCR\AppID\{7025E484-D4B0-441a-9F0B-69063BD679CE} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKCR\AppID\{8258B35C-05B8-4c0e-9525-9BCCC70F8F2D} (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{A078F691-9C07-4AF2-BF43-35E79EECF8B7} (Adware.Softomate) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{89F88394-3828-4d03-A0CF-8203604C3DA6} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{D4233F04-1789-483c-A137-731E8F113DD5} (Adware.Hotbar) -> Quarantined and deleted successfully.

HKCR\AppID\BRNstIE.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKCR\AppID\mozillaps.dll (Adware.ClickPotato) -> Quarantined and deleted successfully.

HKCR\AppID\Pltfrm.DLL (Adware.ClickPotato) -> Quarantined and deleted successfully.

Registry Values Detected: 2

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform|ShopperReports 3.0.497.0 (Adware.HotBar) -> Data: -> Quarantined and deleted successfully.

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\5.0\User Agent\Post Platform|SRS_IT_E8790570B7765B5634A191 (Malware.Trace) -> Data: -> Quarantined and deleted successfully.

Registry Data Items Detected: 1

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced|Start_ShowSearch (PUM.Hijack.StartMenu) -> Bad: (0) Good: (1) -> Quarantined and repaired successfully.

Folders Detected: 0

(No malicious items detected)

Files Detected: 3

C:\Users\joe\AppData\Local\Temp\nso6539.tmp\bringtofront.exe (Adware.GamePlayLabs) -> Quarantined and deleted successfully.

C:\Users\joe\Downloads\IWantThis.exe (Adware.GamePlayLabs) -> Quarantined and deleted successfully.

C:\Users\joe\Downloads\setup(2).exe (Trojan.Dropper) -> Quarantined and deleted successfully.


Expert:  lifesaver replied 3 years ago.

I see several adware and trozan virus being deleted by malwarebytes.Your system is severely infected.

Now download and run combofix

Download and run ccleaner free

Post combofix log and how's the system behaving after the runs.


All tools and download links i give are if youa re asked to pay for some tool dont do so..Contact me back.
Customer: replied 3 years ago.
After I downloaded Malware , I removed all the viruses identified by Malware. I will now download and run combofix then download and run cclearer free as recommended by you. Will this continue to just resolve my issue to get ride of d.yming because it still shows up?

Combofix would not run the program unless I removed my MyAfee Internet Security. This process has become to complicated and troublesome, therefore I do not believe you can reslove my issue. Consequently, I do not expect any charges to be billed to my credit card.
Expert:  lifesaver replied 3 years ago.

You really want to give up. An infected system only results in loss of personal information and identity theft.

I have seen worse..You can get a second opinion from any other computer expert.

Anyway i will let the final decision with you..
Customer: replied 3 years ago.
Combofix subsequently advised that the prorgam was in run mode, so it was activated. I proceeded to download ccleaner free. During the process of registering Optimizer Pro, I was requested to pay for the service. You advised me to notify you if payment was requested since free on your end. I am not quiting yet, so please advise where I go from here.
Expert:  lifesaver replied 3 years ago.



Thanks for returning back..You need to stick with me till all the virus is i can help you remove it in one shot..


But i need your remove all the infections in the system first.Now Optimizer Pro is not the software i wanted to run.The virus seems to be redirecting you to a wrong website..


Now can you please download and install hijack this from link below:


Click on the green download button near to DownloadLatest Version1.34MB


Let me know if you can download and run it..

Customer: replied 3 years ago.
I downloaded latest version 1.34MB and ran it...what now?
Expert:  lifesaver replied 3 years ago. it.


Click do a system scan and save a log file

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Post the log file

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