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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8139
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I can not open pdf in yahoo mail. I have Windows 7, IE8.

Resolved Question:

I can not open pdf in yahoo mail. I have Windows 7, IE8.
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.

XXXXX XXXXXnell :

hello sir/madam, i would like to help you, please let me know when you are ready.

Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8139
Experience: Experience in Windows environment. ASP, Visual Basic, Ajax
Jerry Hannell and 11 other Computer Specialists are ready to help you
Expert:  Jerry Hannell replied 2 years ago.

Come back to this page at any time to see additional information from your Expert. You will also receive an email when your question is updated. If you want to send a message to your Expert, use the box below.
Expert:  Jerry Hannell replied 2 years ago.

to be able to open pdf files, you will need to install adobe reader. can you please open this page: http://get.adobe.com/reader/ and download it & install. after installation, you will be able to open your pdf files. if something goes wrong please let me know. we can go step by step and fix it together.

Customer: replied 2 years ago.
This did not fix problem
Expert:  Jerry Hannell replied 2 years ago.

hi,

were you able to install adobe reader?

Customer: replied 2 years ago.
Yes
Expert:  Jerry Hannell replied 2 years ago.

can you click your start button. go to all programs > adobe reader X

can you open the program itself?

Customer: replied 2 years ago.
I wasn't sure he got my answer.
Expert:  Jerry Hannell replied 2 years ago.

can you click your start button. go to all programs > adobe reader X

can you open the program itself?..

Customer: replied 2 years ago.
Yes

I have answered this question more than once but I am not sure you are getting my answer.
Expert:  Jerry Hannell replied 2 years ago.

so, your adobe reader (pdf reader) is working.

can you go to your yahoo mail, and then SAVE the pdf file to your desktop

(download it to your desktop)

Customer: replied 2 years ago.

There is no option to save.

 

Expert:  Jerry Hannell replied 2 years ago.
is your pdf file attached to a message? (that you have received to your yahoo email)
Customer: replied 2 years ago.
Yes and the pdf tries to open and then stops.
Expert:  Jerry Hannell replied 2 years ago.
is it giving you the option to DOWNLOAD the file to your computer?
Customer: replied 2 years ago.
No
Expert:  Jerry Hannell replied 2 years ago.

can you open your ie (internet explorer)

and go to tools > internet options. go to ADVANCED tab . do you see the RESET button there? can you press that button. it will restore your ie settings to factory condition.

Customer: replied 2 years ago.
Thank you. I just opened a pdf
Expert:  Jerry Hannell replied 2 years ago.
you are welcome, best regards
Customer: replied 2 years ago.
I am having the same problem with yahoo mail in safari. Wondering if you could help me with that.
Expert:  Jerry Hannell replied 2 years ago.

reseting safari (like we did for ie) should fix the problem. can you try this:

 

  • Open your Safari web browser by clicking on the Safari icon in the dock.
  • Click on Safari in your Safari menu, located at the top of your screen.
  • A drop-down menu will now appear. Choose the option labeled Reset Safari....
  • A warning dialog will now appear detailing the items that will be removed.
  • Click the button on the dialog labeled Reset to complete the process.
  • Your Safari browser will now restart automatically.
  • Customer: replied 2 years ago.
    Did not work.
    Expert:  Jerry Hannell replied 2 years ago.

    can you ask a new question, and then select "MAC" as the question category. So mac experts can help you .

    Customer: replied 2 years ago.
    Yes I will do that. Thank you
    Expert:  Jerry Hannell replied 2 years ago.
    you are welcome, best regards...

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