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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16842
Experience:  Over 15 years of consulting to the IT industry
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hi... my computer screen jumps around, and scrolls without

Resolved Question:

hi... my computer screen jumps around, and scrolls without me touching anything... so annoying! any idea why and what I can do to stop it??
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.

Personal Help :

Hi there, and welcome to JustAnswer

Personal Help :

When did this problem start occuring?

Customer:

hi! it happens intermittently...

Customer:

but it's been worse the past few days

Personal Help :

ok, can you do the following please

Customer:

sure

Personal Help :

click start, run and type in msconfig and press enter

Personal Help :

in the new window, click on the startup tab and select disable all

Personal Help :

then on the services tab, make sure to check hide all microsoft services then select disable all

Customer:

run?? sorry I'm a computer dummy lol

Personal Help :

restart your computer and please let me know if you still have the problem

Customer:

do I type run??

Personal Help :

no problem!

Personal Help :

click start, then run please

Personal Help :

and type in msconfig

Personal Help :

and press enter

Customer:

where do I click run??

Personal Help :

you click Start

Personal Help :

then you will see run

Customer:

lol, nope

Customer:

I clicked start...

Personal Help :

do you have windows XP?

Customer:

but I don't see run

Personal Help :

or windows Vista / 7

Customer:

sorry :(

Personal Help :

its ok!! :)

Personal Help :

windows vista / 7?

Customer:

vista

Personal Help :

ahh it said xp, that explains it

Personal Help :

click start, then type it in the search and press enter please

Customer:

lol... oops

Customer:

ok, then msconfig

Customer:

ok, then what?

Personal Help :


then on the services tab, make sure to check hide all microsoft services then select disable all









restart your computer and please let me know if you still have the problem




 

Personal Help :

and on the startup tab please disable all

Customer:

then click apply?

Personal Help :

yes please

Personal Help :

do both services and startup

Customer:

ok, one sec

Customer:

k done.. restart now?

Personal Help :

yes pleased

Personal Help :

please*

Customer:

k brb

Personal Help :

ok

Customer:

ok, seems to be fixed! what was making it do that??

Personal Help :

it was a process causing the issue which we disabled

Personal Help :

it will remain fix and it is good to hear! :)

Personal Help :

feel free to let me know if you need any additional information

Customer:

and I have no more stupid start-up windows, lol.. thanks :)

Personal Help :

your very welcome!

Customer:

have a great day!

Personal Help :

please remember to click accept if you are happy with my service and you too enjoy your day!

Customer:

will this make my computer run faster too?

Personal Help :

yes, as we stopped all the unnessesary process running

Personal Help :

so it is now running just what you need

Customer:

AWESOME! lol... thanks again :)

Personal Help :

anytime!

Richard, Computer Specialist
Category: Computer
Satisfied Customers: 16842
Experience: Over 15 years of consulting to the IT industry
Richard and 4 other Computer Specialists are ready to help you

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