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Ask Hans Uebelhoer Your Own Question
Hans Uebelhoer
Hans Uebelhoer, Computer Specialist
Category: Computer
Satisfied Customers: 1435
Experience:  Associates in Computer Sciences ; Cisco Product Expert.
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My laptop wont recognize my password....it says login failed.

Customer Question

My laptop won't recognize my password....it says login failed. What do I do?
Submitted: 5 years ago.
Category: Computer
Expert:  Hans Uebelhoer replied 5 years ago.

Hans Uebelhoer :

Hello my name is Hans and I will assist you today. Please let me know when you are ready to start.

JACUSTOMER-o6a4e8tr- :

I am ready.

Hans Uebelhoer :

OK great, so are you locked out of Windows, or is it a Black Screen with a password?

JACUSTOMER-o6a4e8tr- :

When the login screen appears and I type in my password it says the login failed. However, I have never changed my password.

Hans Uebelhoer :

OK are you positive that your Caps Lock is not on?

JACUSTOMER-o6a4e8tr- :

Yes, I am.

Hans Uebelhoer :

Is this a desktop or laptop?

JACUSTOMER-o6a4e8tr- :

laptop

Hans Uebelhoer :

Sorry I see its a lapotp

JACUSTOMER-o6a4e8tr- :

It's okay.

Hans Uebelhoer :

Ok do you have an external USB keyboard that you can try plugging in and use that.

JACUSTOMER-o6a4e8tr- :

I do not.

Hans Uebelhoer :

Does anyone else use your lapto?

Hans Uebelhoer :

laptop*

JACUSTOMER-o6a4e8tr- :

very seldom

Hans Uebelhoer :

Has anyone else used it recently just before this happened?

JACUSTOMER-o6a4e8tr- :

No. Hans....I have to disconnect.....I have a family emergency I have to tend to. Have a good night.

Hans Uebelhoer :

ok you can come back and we can continue