I have no access to my password. I normally use Kathleen Gick, however I changed that to a user name and now have Kathleen M. Gick as Administrator. I have an HP Pavilion. I don't know if that burns discs or not. If not, the answer is no.

Yes, HP Pavilion dm4-1265dx Entertainment PC

Yes. It was formerly in my name, Kathleen Gick

In attempting to get back my administrator account, I changed myself to a User and tried to make Kathleen M. Gick administrator.

No, because I need their old password XX change my account to administrator.

There has got to be some procedure for forgotten or stolen pw's.

Would doing that take me back to a restart date and then that would mean that I would loose information and downloads?

OK

How long would it take to get theCD?

How long?

Yes, but states that

I no longer can access

my temp folder

I am just trying to unzip the file now

Let me have a couple of minutes to see if I can get it open

Says "Windows cannot acces the specific path or file or you may not have permission to access the temp file to get in them.

Windows say it can't accessthe specific file, device, or path ,etc. or I may not have permission to go there. Can you email c prompts to me?

C:\Windows\TEMP\vYXH1aMz.iso.part could not be saved, because you cannot change the contents of that folder.

Change the folder properties and try again, or try saving in a different location.

We can try

You'll need to send it to me by email I think for this to work.

XXXXX@XXXXXX.XXX

I got your email earlier re: being online and ready to help. It was sent to XXXXX@XXXXXX.XXX

My email address is XXXXX@XXXXXX.XXX

I get it. Can I reach you by phone to give you my email?

So what's the best resolution?

fax?

But it's a phone fax. You would need to dial it.

(XXX) XXX-XXXX

It has an anonymous administrator and and me listed as user and administrator.

Kathleen Gick is the user.

Kathleen M. Gick is the powerless admin. locked out by anon. admin. whose password XX XXXXXXX.

What details?

The first and only account was an administrator account w/me as anon. user, the

Oh--no, I administrator was owner of the sys--Kathleen Gick then,

when hacked they took over somehow as admin. and since users could be admin. I named Kathleen as a user

Then when I found out I needed old pw to become admin,

I named Kathleen M. Gick as Admin.

It still wouldn't let me start fresh as admin, I had to know Hacker's old pw. What

do they ever do when someone dies, I wonder?

I guess then they have the 3 days to wait for the CD and the funeral.

What kind of time period would it be before I got the CD?

So the CD is not commercially available

Would it be posted first class to arrive w/in 1-3business days or would it come in some other way?

Secondly, will this solve the specific problem without taking me back to a restore point where I would lose data?

How much will that cost?

C:\Windows\TEMP\JcPrzWs_.iso.part could not be saved, because you cannot change the contents of that folder.

Change the folder properties and try again, or try saving in a different location.

OK

It does. You must be an administrator to use this program. So I can't recover my administrator password XXXX it. BTW, I just received this about noon on Saturday.