Before you start System Restore, save any open files and close all programs. System Restore will restart your PC.
Follow the steps in the wizard to choose a restore point and restore your computer.
For more information, see System Restore: frequently asked questions.
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The system restore was unsuccessful. The system restore only offered two days the 27th and 28th to restore. I started having problems on the 25 March. Do you have anyother solutions?
I suggest you to scan your computer using the free version of anti-malware software. This will remove all of the malwares, spywares, viruses from the computer.
Note: If you have Anti-virus programs like Norton, mcafee, CA, kaspersky installed on the computer, still I suggest you to download and install Malwarebytes as the Anti-virus program does not remove Malwares generally.
Please open the following link and download free version of malwarebytes.
http://www.filehippo.com/download_malwarebytes_anti_malware/Please click download the latest verion on the top left hand side and install it.After that, click Quick scan and click start.It will take around 10-15 minutes to scan. Once the scan is complete. You will see a link, "Select All". You will click "Select All". After that you will click "Remove Selected"Then you will see a pop up with options, Yes or No. Click Yes and this would restart your computer.
C. If still does not work,
Please create a new user accout.
click start, click control panel, click User accuonts and the create a new account wiht administrative previliges.
Now, restart the computer, login using the new user account.
Please try to open this program, by clicking start, all program.
Else, reinstall the program into the new user account.
I followed all of your instructions, but my efforts failed. Now, I have two accounts and both of them have the blue and yellow shield on the Thinkorswim program. The shield is not visible anywhere else. What do you suggest I do?
The "Run this program as Administrator" was not checked; however, the Run this program in compatibility mode for: Windows XP (service Pack 2) was checked. I have windows 7 on my laptop. Also, in the list of options, the shield appeared where it said Run as an administrator.
At this point, I'm not trying to get rid of the blue and yellow shield, I just want the program to work. When I click on the icon, an UAC appears. I click on Yes but the program doesn't start. Do you have any tricks?
Yes, the laptop was performing correctly on Sunday. I followed your instructions and the Turn Windows Firewall was not checked. Should I check it and try to activate the program?
I have Mcafee installed.
To reiterate, my computer is functioning fine, the internet is preforming fine; the only problem is the shield on one program that will not run. When I click on the icon, the UAC appears so I click on it and the program shield appears then everything stops. It will not do anything from that point. I have ran a full scan of McAfee and I ran a Malware program that Sandy, Technician like you, gave me. Are you permitted to take over my computer and toubleshoot the problem?
Unfortunately, my problem still exist. Prior to you helping me, Sandy had me download a free Anti-Malware software. Now, the blue and yellow shield is on the malware icon and my ThinkorSwim icon. I believe your last impression that it maybe in the security part maybe right. But, I am scare to mess with the setting, because everything is working fine except my ThinkorSwim access.
I have Windows 7 Home Premium using Service Pack 1. If you have some advice on how to correct the security or what to look for, please advise.
When I right click on my McAfee AntiVirus Plus icon, I see the blue and yellow shield and next to the shield it says "Run as administrator." However, I thought I was running as an administrator. How can I verify this fact?
I messed-up; I must have hit the wrong thing and now I have a blue and yellow shield on my McAfee. This blue and yellow shield deals with access control and permission.
Yes, mind says
Unfortunately, my wife wants me to go shopping; I will contact you later.